Operations Analyst

2 weeks ago

Mississauga, Canada Logistics In Motion Full time

COME JOIN OUR TEAM
Logistics in Motion is a privately owned third-party provider of customized logistics solutions with operations across Canada. A leader in supply chain, we have strong partnerships with our customer supported by our service-oriented culture.

Join Logistics in Motion, and you'll be part of a diverse team focused on delivering the best possible service to our customer, creating a fun and collaborative work environment, and giving back to the community.

**Hours of work**: Night Shift - 10:30 PM to 6:00 AM

**Pay**: $22 an hour

Operations Analyst.
Reporting to the Operations Manager, the Operations Analyst is responsible to provide customer service support to operations and acts as the liaison between the customer and warehouse operations. The Operations Analyst is responsible for carrying out the order fulfillment work plan for the shift. Utilizing Warehouse Management System (WMS) best practices, the OSC coordinates order allocation, replenishment, and the flow of inbound and outbound freight throughout the warehouse with a focus on accuracy, quality, and efficiency.

**Responsibilities**:
**Order Picking and Replenishment**:

- Works closely with management to understand the volume and resource scheduling plan for orders and the respective deadlines which must be achieved.
- Uses the work plan for the shift in allocating orders in small manageable batches respecting best practices and limiting work queue intervention.
- Ensures customer orders are released to operations to enable completion as per management’s order fulfillment work plan.
- Identifies order opportunities for fluid loading.
- Immediately investigates any short allocation and determine corrective steps required to resolve.
- Communicates progress in resolving short allocations with management.
- Monitors the WMS work queue to ensure work is being completed as per the order fulfillment work plan and reports any delays immediately to management.
- Schedules, allocates and sets task priorities for customer rush orders.
- Uses Outbound Order Progress Display/Load Planning Operations to monitor order progress to ensure timely completion of order picking.
- Works with management to plan work allocation for the next shift where there are resource constraints such as equipment or labour.
- Identifies and reports to management any reoccurring interruptions, errors or opportunities to improve the workflow.
- Develops and maintains positive relationships with Metro customers.
- Acts as a first point of contact for the customer and responds to customer inquiries and concerns.
- Schedules outbound and inbound carrier appointments.
- Assists operations to organize workflow to meet customer demand using WMS.
- Receives and process EDI customer orders.
- Coordinates with warehouse operations to accommodate delivery of customer rush orders.
- Manually inputs and adjusts inventory status in WMS for special orders such as donations, destruction and special customer orders.
- Creates and run reports from WMS.
- Reports customer feedback to management, including customer dissatisfaction.
- Performs administrative functions such as filing, BOL scanning, purchase order creation and ordering office and warehouse supplies.

**Inbound and Outbound Freight**:

- Using the inbound and outbound schedule assigns work to MHE Operators and monitors the flow of work throughout the shift.
- Works with the supervisor to coordinate the most effective manner to organize inbound and outbound loads.
- Uses WMS to monitor receiving and shipping task progress to ensure timely completion of scheduled loading and offloading.
- Ensures customer rush order delivery commitments are met.
- Identifies and reports to management any reoccurring interruptions, errors or opportunities to improve inbound and outbound freight flow.
- Communicates progress for offloading and loading and reports any delays immediately to management.
- Monitor Load Planning Operations and ensures the site has adequate empty trailers to meet outbound shipping demand, advises carriers or CSR where there is a shortfall.
- Oversee and control the arrival, departure, movement and storage for trailers in the yard.
- Communicates with drivers via YMS to move trailers within the yard to ensure inbound and outbound trailer requirements are adequate
- Check and track load arrivals and departures times during the shift and investigate missed deadlines for resolution.

**Experience**:

- Three (3) years warehouse experience, preferably with some team lead experience.
- Previous experience with Warehouse Management Information System (WMS)

**COMPETENCIES**:
SKILLS
- Ability to make sound independent decisions and escalate any non-routine decisions to management.
- Strong attention to detail and prioritization skills.
- Ability to anticipate problems and solve problems to resolution.
- Excellent verbal and written communication skills to work in a customer focused environment.
- Able to adapt to change an

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