Manager, Educational Innovation

2 weeks ago

Toronto, Canada York University Full time

**Purpose**:
**Education**:
Master's Degree required in Psychology, Neuroscience, or Human Behaviour or an equivalent of 5 years recent experience (defined as within the last six years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below. In addition, a Master's Degree in Design, Strategic Foresight and/or Innovation preferred.

**Experience**:
**Skills**:

- Human centered. Driven by human needs. Bias towards action. Embrace ambiguity instead of being scared of uncertainty.
- Energized by complex problem solving and ability to push the innovation on solutions.
- Coach and teach others about business, interaction, and experience design and energize the community.
- Combine human stories and needs with hard data to identify a compelling path forward service creation.
- A systems thinker. you can make sense of complex information, user interaction flows and system architecture.
- Passionate about building, prototyping, and continually evolving services throughout the life cycle.
- You are fluent in fundamental interaction design, business design, and experience design skills.
- Ability to convey concepts through wireframes, flows and mockups.
- Experience planning and conducting both quantitative and qualitative user research at all stages of service development.
- Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights.
- Ability to design and conduct client testing and concept validation-i.e. identify potential solution options for a stated client need and design experiments that help elicit the most viable solution for users.
- Strong understanding of how to design distinctive user experiences.
- Excellent communication skills with the ability to influence senior client business and design decisions.
- Ability to work under pressure and manage client expectations effectively.
- Distinct customer focus and quality mindset.
- Ability to manage own learning and contribute to functional knowledge building.
- Ability to quickly acclimate to working in new multi-disciplinary teams.
- Curious and always thinking of the experience of clients and stakeholder groups when designing and creating new forms of interactions.
- Look for complex problems from a range of perspectives and solve them creatively, rooted in deep research.
- Visual design skills including use of a diverse set of software such as Sketch, Adobe suite, Axure, Balsamiq, or other tools for visual design.
- Collaborate well with diverse colleagues, from software engineers to agile coaches and consultants and bring design thinking into every situation encountered.
- Confidently share expertise and insight with senior leaders. Presenting to clients is energizing for you. you thrive in leading workshops to help them achieve their business goals. You also present at conference and meetups, as you're an active leader in the design community.
- Engage excellent communication to create and design user experiences.

**Additional Notes**:

- **Compensation**:
York's CPM Compensation Framework has a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.

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**York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.**

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**We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.**

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**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.

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