Customer Experience Team Support

2 weeks ago

Toronto, Canada EF Educational Tours Full time

**Customer Experience Team Support - 3 Month Contract**

**EF Division**:EF Educational Tours Canada

**Experience Level**: Entry-Level

**Employment Type**: Part-Time

**Start Date**: ASAP

**Hours**: 16-20 hours/week

**Length**: Contract, 3 months (with potential extension)

**Office**/Work** Location**: Toronto, _ON (We are ideally looking for someone able to be present in our Toronto office 2x a week, on Tuesdays & Thursdays)_

When you work with the Customer Experience team here at EF, you play a vital role in fulfilling our company mission: _Opening the World Through Education_. Our Customer Experience team ensures that each and every one of our teachers and student travellers has an excellent experience while exploring the world, start to finish. To make sure we do that, we need YOU

In this role, you’ll be involved in the group travel process as our customers begin to hit the road this Spring. You’ll be supporting our groups as they prepare for departure by making sure that every detail is recorded correctly. Passport information, allergies, rooming & meal requests and more -incredible attention to detail is a must - one wrong letter on a plane ticket can leave a customer stranded

**The Role**:
We'll be counting on you to:

- Input a high volume of vital information into our records systems efficiently _and_ correctly - this info may include everything from allergy notes, to rooming requests, to airplane meal choices, to passport information
- Update our tasks boards regularly with accurate information to ensure smooth processes and quick turnaround of tasks
- Manage and complete multiple high-priority responsibilities on a daily basis
- Build out PowerPoint presentations and traveller resources using provided templates
- Know when to ask questions in order to ensure tasks are done correctly
- .But also be able to work independently, make executive decisions confidently and self-manage - efficiency is a must
- Be willing to enthusiastically take on new projects at any time - this role is a new team support role, so tasks and priorities may change and evolve as time passes

**Who You Are**:

- Have extremely accurate attention to detail - you never miss a thing
- Are always going above and beyond - it is the only way to do things
- Are motivated by a fast-paced and busy environment
- Get a thrill from checking items off your to-do list
- Have excellent time management and multi-tasking skills
- Don’t subscribe to the phrase, “That’s not my job.”
- Have some past experience in data entry, administration, or task board maintenance
- Are currently legally authorized to work in Canada
- Microsoft 365, Excel, Sharepoint and Talemetry experience an asset

**About EF Education First** / Educational Tours**

EF Educational Tours helps teachers change their students’ lives through educational travel. And frankly, EF does student travel better than anyone else. Our secret sauce? A time-tested blend of product innovation, global expertise, and superhuman support.

EF itineraries are more than just places to go and things to see. Experiential learning has been at the heart of our programs since the company started, which allows us to spark connections and inspire curiosity, confidence, and self-awareness in students.

When students travel on EF tours, they expand their knowledge of the world around them, discover more about themselves, grow more confident and independent, and understand new people, places, and cultures. And when educators lead these tours, they grow in countless ways, bringing back a new perspective to their own classroom.

We want every student—regardless of gender identity, race, physical ability, sexual orientation, and socioeconomic status—to experience the life-changing impact of educational travel.

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience and everything else that makes you unique.

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