Client Care Coordinator

4 months ago

Port Moody, Canada LIFT Fitness & Physiotherapy Full time

**About Us**

We are not your average studio Located in Port Moody, British Columbia, LIFT Fitness and Physiotherapy is a group of energetic and upbeat Personal Trainers, Physiotherapists, Athletic Therapists, and Kinesiologists with the shared goal of supporting people in living a pain-free, active, and energetic life. We swap intimidation for support, and quick-fixes for small, manageable changes that add up to big results.

We offer what we know to be the best fitness experience out there We combine the most efficient, evidence-based techniques in exercise, pain management and well-being, with everything we know about our clients, for fitness that works for their life, their body, and their goals.

**The Position**

We are looking for an outgoing, customer service-oriented, and initiative-driven Client Care Coordinator to join our wellness team in making a difference in our clients' health and wellness journey. This Client Care Coordinator will also be in charge of managing and creating engaging content for our social media platforms (Facebook and Instagram).

Our Client Care team is the heart of our business. Your role as a Client Core Coordinator is to support the owner, manager and team of health care professionals by ensuring our daily operations are effectively and efficiently executed and that our LIFT clients are supported from their first point of contact to their last day with us.

Day to day duties include (but are not limited to):

- Adhering to our studio policy and procedures
- Creating a welcoming environment by greeting clients when they come in for their sessions
- Scheduling and managing client appointments in addition to assisting in managing our practitioners' schedules
- Processing payments
- Data entry for client history, records, and insurance
- Social media posting/engagement (including creating promotional materials)
- Maintaining our customer experience excellency and optimizing client satisfaction
- Engaging and liaising with insurance companies, doctor’s offices, and other allied health care professionals to establish and continue referral relationships as needed
- Other general office administration duties: scanning and uploading documents, general housekeeping, and maintaining clinic inventory, products, and supplies
- _PLEASE NOTE: this position is mostly in-person at our studio in Port Moody with some remote work from time to time_

Requirements to be considered:

- Strong customer service skills
- Self-motivated with the ability to work independently and as part of the LIFT team
- Exceptional organizational, time management, and communication skills
- Ability to multi-task and work in a fast-paced environment
- Ability to problem solve efficiently
- Takes initiative and has confidence in holding others accountable to ensure job duties are completed in a timely fashion
- Experience in video production, editing, and image capture for social media in addition to knowledge of social media platforms
- Familiarity with MAC, Excel, and Google software
- Flexible schedule with the ability to work remotely as needed
- Jane Clinic management software program experience is an asset
- Marketing and Business Administration experience is an asset
- Previous office administrative and customer service experience is strongly encouraged

Compensation negotiated based on experience.

**Job Type**: Part-time

Pay: $18.00-$19.00 per hour

Expected hours: 10 - 20 per week

**Benefits**:

- Casual dress
- Company events
- On-site gym

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in PORT MOODY, BC

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