Program Coordinator

7 months ago

Collingwood, Canada EcoLogic Energy Advisors Full time

Do you want to support the transition to a net-zero emissions future and learn from a highly experienced team?

EcoLogic Energy Advisors is looking for a friendly, proactive, organized and detail-oriented Program Coordinator to join our team.

About EcoLogic Energy Advisors

At EcoLogic Energy Advisors we help people make impactful home energy retrofit decisions that contribute to a net-zero emissions future.

We are a Natural Resources Canada licensed service organization. Our network of Registered Energy Advisors are licensed to conduct EnerGuide home energy audits for government and utility energy efficiency programs, including the Home Efficiency Rebate Plus Program, the Canada Greener Homes Loan, and more.

Our team has over 15 years of experience managing the end-to-end design and delivery of energy efficiency programs for households, businesses, governments and utilities. We've helped thousands of Canadians improve their building efficiency, comfort and environmental performance.

Key Responsibilities
- Coordinates the delivery and administration of EnerGuide home energy audits for the Home Efficiency Rebate Plus Program and the Canada Greener Homes Loan.
- Welcomes clients and prospects warmly and helps meet their home energy audit, rebate and loan program needs with seamless execution and prompt service.
- Schedules energy audit appointments for clients, working with Energy Advisors to ensure their schedules are efficiently utilized based on their availability and minimizes Energy Advisor drive time.
- Handles pricing and appointment inquiries, invoices clients and record payments. Follows-up with clients on any outstanding payments.
- Supports operational activities (e.g. file management, escalated service requests, follow-up on client files, opening and closing activities).
- Records client interactions in CRM and follows data and privacy protocols.
- Maintains current knowledge of available energy efficiency rebate and loan programs and integrates into client conversations.
- Looks for ways to contribute to the ongoing improvement of the overall client experience and for opportunities to improve efficiencies and optimize workflows and productivity.
- Acts as a key member of a collaborative and versatile team.
- Broader work or accountabilities may be assigned as needed.

Experience & Requirements
- At least five years’ experience in an executive assistant, office administrator or similar role.
- Proactive, professional, and friendly with exceptional client service skills with the ability to learn quickly.
- Reliable, organized, and detailed-oriented with the ability to implement efficient systems to optimize workflows and productivity.
- Possess high standards, strong time-management skills, and the ability to deliver high-quality and accurate service.
- Strong English oral and written communication skills (French bilingual skills are an asset).
- Appointment scheduling experience is considered an asset.
- Strong computer skills (e.g. Microsoft Office) with ability to learn new software programs.
- Good problem-solving skills.
- Knowledge of the Home Efficiency Rebate Plus program, the Canada Greener Homes Loan and other energy efficiency programs is considered an asset but not required.
- Post-secondary education.
- High-speed Internet at home and a quiet home office environment for taking phone calls.

Why EcoLogic Energy Advisors?
- Work from home (Collingwood or surrounding area).
- Hourly full-time.
- Compensation: $17.50 - $26.00 per hour, dependent on experience.
- Learn from a highly experienced team and be part of a growing company.
- We are professional, organized and committed to exceptional client service.
- We value honesty, integrity, quality work and making a positive and lasting impact on the world by supporting the transition to a net-zero emissions future.

We sincerely thank all applicants, however, we will only be able to personally contact those selected for an interview.

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