Houseperson

2 weeks ago

Ottawa, Canada Sheraton Ottawa Hotel Full time

**Houseperson**

Reports to: Executive Housekeeper, Assistant Executive Housekeepers

**Direct Reports**: None

**Position Purpose**:
Live the Sheraton Brand - our housepersons are the associates who most strongly believe in, communicate and exemplify the goals, strategies and values that enliven the hotel in each and every aspect of the hotels’ operations and administration. Responsibilities include, but are not limited to, efficient cleaning and presentation of all allocated areas as laid down in the standard operating procedures manual, the efficient dispatch of equipment, materials and guest amenities, and helping the overall Housekeeping team. This position is for someone that is efficient, can work in a fast-paced environment, possesses a strong willingness to be of service to others, is creative and innovative and has a proven track record that relates strategic thinking with the willingness to drive the business forward while exceeding the expectations of our Guests and Associates in a ‘Life is better when shared’ way while embracing the Sheraton spirit and our core values of a ‘Warm, Connected, Community’.

**Day to day operations**

To clean allocated areas as allocated, achieving standards of cleanliness and maintenance while meeting and exceeding the expectations of our guests
- Responsible for following daily and weekly schedules and conducting routine checks of the lobby and other public areas.
- Responsible for security at all times by adherence to procedures and reporting any suspicious persons or items to the management as required by company policy
- Respond to all guest requests for amenities or service promptly to ensure guest satisfaction
- Respond and dispatch employee requests as it relates to the pick-up and delivery of service items ( e.g.: linen, guest amenities, etc.)
- Ensure accurate recording of calls in the call log or via electronic systems.
- Responsible for reporting and bringing down all lost and found articles
- Complete WHMIS training and understand correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.
- Responsible for the use and care of equipment and report any defective equipment
- Responsible for reporting all maintenance defects as per the operating procedure
- Responsible of cleanliness of the exterior of the hotel (i.e. shoveling, sweeping etc.)
- Assist with the maintenance of inventory par stocks in the Housekeeping Department
- Assist, on an ad-hoc basis, with the stripping of the rooms as directed by Supervisors
- Assist with Linen preparation for third-party laundry provider and re-stocking if linen closets in low occupancy periods and in the absence of the Linen person.
- Engage and communicate with guests, following for 5/10 rule, to ensure a positive overall guest satisfaction.
- Stay up-to-date with all training requirements, adhere to company policies and procedures, and maintain a positive “can-do” attitude at all times.
- Perform any other tasks as assigned by Management

Actively participate in hotel recycling program to eliminate unnecessary waste, reduce expenditures and contribute to Starwood policy towards environmental protection.

**Our People**:
Under the OHSA, Houseperson are required to ensure that:

- Employees work in the manner and with the protective devices, measure and procedures required.
- Employees use or wear the equipment, PPE or clothing required by the Sheraton Ottawa Hotel.
- Employees are advised of the existence of any potential or actual danger to their well being of which the supervisor is aware.
- Where prescribed, employees are provided with written instructions as to the measures and procedures to be taken for their protection.
- Every reasonable precaution is taken for the protection of the employee and guest.

On a daily basis, Housepersons are to reinforce and demonstrate a positive ‘Health & Safety’ attitude and working climate. Housepersons are expected to report, investigate and properly document all incidents and injuries to employees and guests, as well as any property damage or loss of process as a result of the incident.

**Physical Demands for this position**:

- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
- Tasks may be given in winter months that will be performed outdoors (I.e. shoveling)
- Must be able to stand and exert well-paced mobility for up to 8 hours in length.
- Must be able to lift up to 75 lbs. on a regular and continuing basis.

Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
All lifting will be within reason. The employer will make every effort to ensure that the associate is protected from injury (ex. PPE).
- Must be able to exert well-paced ability in limited space.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
- Requires grasping, writing, standing, s

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