Support Assistant B

1 week ago

Toronto, Canada City of Toronto Full time

**Job ID**: 48544

**Job Category**:Administrative

**Division & Section**:Municipal Licensing & Standards, Rental Standards - Short Term Rentals

**Work Location**: 1530 Markham Road, Scarborough

**Job Type & Duration**: Full-Time, Permanent

**Hourly Rate and Wage Grade**: $33.34 - $36.55, Wage Grade 8

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: L79 Full-time

**Number of Positions Open**:5

**Posting Period**: 22-Nov-2024 to 06-Dec-2024

**Major Responsibilities**:

- Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues and cash.
- Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data. Drafts and signs correspondence.
- Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
- Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
- Co-ordinates and maintains a complex record/retrieval system. Maintains supplies inventories.
- Monitors reconciliations and processes/checks financial payments. Assists with budget administration for unit.
- Co-ordinates meetings, events and schedules. Takes/transcribes minutes.

**Key Qualifications**:

- Experience working in a front-line, highly demanding customer service-oriented environment, performing various clerical and administrative tasks.
- Experience utilizing case management systems (e.g. Licensing System, Salesforce, etc.) and a range of office equipment to support the division's core requirements.
- Considerable experience using a variety of software packages such as Microsoft Office Suite (i.e. Word, PowerPoint, Excel and Outlook) to create and format documents, reports, charts, spreadsheets and POS/bank reconciliations.

**You must also have**:

- Excellent organizational, analytical and multitasking skills with the ability to set priorities, co-ordinate a diverse workload, meet tight deadlines and assess priorities while working with mínimal supervision.
- Excellent problem solving and decision-making skills with the ability to handle and resolve difficult situations in a professional manner.
- Excellent keyboarding, proof reading and data entry skills with emphasis on volume and accuracy.
- Ability to work in a high pressure, high volume, team environment and carry out instructions with mínimal supervision.
- Ability to work in a customer service-oriented environment, dealing directly with the public, including handling customer inquiries in person, by telephone and in writing.
- Ability to write in a clear, concise and legible manner.
- Ability to exercise independent judgment and discretion in dealing with confidential operational matters.
- Ability to compile financial data and statistical summaries and to balance documents.
- Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
- General knowledge of court proceedings, tribunal process and procedures.
- Knowledge and understanding of relevant bylaws (e.g. Toronto Municipal Code Chapter 547) and other government legislations, regulations, policies, practices and procedures.

**NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES**:
**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

**Accommodation

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