Commercial Treasury Solutions Membership Manager

3 weeks ago


Montréal, Canada National Bank of Canada Full time

**Primary Locations**:Montreal, Quebec**:
**Attendance**:Hybrid**:
**Employee Status**:Regular**:
**Schedule**:Full-time**:
Being an Onboarding Manager for Commercial Banking Cash Management Solutions means being part of a dynamic and evolving team and enjoying challenging and diverse work in an environment where management practices foster a good work/life balance. You’ll put in place the necessary actions for delivering the services offered to provide a distinctive client experience and to increase profitability and efficiency in your sector. You'll motivate your employees and maximize their contributions while helping them progress and develop their skills through personalized coaching.

You’ll have the opportunity to stand out for your leadership and your ability to initiate and manage change for your employees and partners. Your curiosity coupled with your experience in business development will improve integration with our electronic solutions and help offer a distinctive red-carpet service to our business clients.

This position reports to the Senior Manager, Onboarding and Services, in the Commercial Banking Cash Management Solutions sector. It is based in downtown Montreal. Hybrid work is possible in this position, dependent on business needs.

Your role:

- Manage a specialized multidisciplinary team with 16 members, recognized for providing effective support tailored to the needs of Commercial Banking, Corporate Banking, GPSB and National Accounts clients during cash management onboarding
- Develop the team’s service offering in partnership with the Commercial Banking Onboarding transformation project in order to meet the needs of tomorrow’s Commercial Banking clients
- Interact with internal partners and Commercial Banking clients in complex files that may have significant financial and reputational impacts
- Ensure complaints are handled swiftly, resolved and solutions are applied
- Monitor your employees’ growth and develop their skills through personalized coaching
- Maximize employees’ contributions by setting performance objectives that will lead your team to excel and ensure that the objectives are monitored and achieved
- We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

**Compentencies required**
- Bachelor’s degree in a related field plus 10 years of relevant experience, or master’s degree in a related field plus 8 years of relevant experience
- Extensive experience managing employees in a transformation context
- Proven business development experience
- Excellent knowledge of cash management products for businesses
- Ability to innovate and engage people through change
- Ability to influence and motivate various stakeholders and partners
- Strong problem-solving and communication skills
- Bilingualism (English and French) required, as you will regularly do business with partners across Canada

**_ Your benefits:_**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**_ We're putting people first :_**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.
- Ready to live your ambitions?_
LI-GC1



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