Records and Registration Associate

2 weeks ago

Oakville, Canada Sheridan College Full time

The incumbent is a key member of a comprehensive team which provides a range of student records and registration support services within the Office of the Registrar to advise, guide and support a diverse population of domestic and international student and the Sheridan Community. Under the direction of the Manager, Records and Registration, as the first point of contact and the primary source for student information, registration, records, and fees, the Associate provides supportive first point resolution for incoming Student inquiries and complex registration matters. The incumbent is responsible for maintaining accurate student records, providing fulsome support to students and document creation.

What You’ll be Doing

Providing Registration and Records service to students, staff, faculty, and community members.

Providing thorough and clear explanations of Ministry and College Policies in a manner that is understood by all client groups;
Advising, guiding, and supporting new and returning, domestic and international students on academic program specific support through the entire student lifecycle;
Working collaboratively with OTR colleagues to offer the best possible student service and to support student success. In order to respond to the broad spectrum of student, staff and faculty inquiries and requests, the incumbent must have extensive knowledge of all Sheridan’s enrolment processes such as appeals, grade point averages, selection requirements for portfolios, course and timetable changes, course adds, drops and swaps, program withdrawals, PLAR and transfer credit as well as legislated Freedom of Information and Protection of Privacy Act and Ministry guidelines;
Maintaining the student record and registration functions throughout the student lifecycle;
Managing student, Academic faculty, and department enrolment activity for both course-based and block-based programs, that are time sensitive in nature;
Creating and issuing general and customized letters of enrolment for domestic and international students appropriate to the specific needs of the student (e.g. ECE bursary letters, expected to return, accessible learning, withdrawal letters, PGWP (post graduate work permit), letters from previous years and terms of enrolment, and VISA permanent residence letters);
Contributing to the Achievement of the Office of the Registrar Goals and Objectives;
Performing other related duties as assigned.

About You

Your respect for equity, diversity, and inclusion as it relates to the student academic experience informs your way of knowing, practicing, and supporting the Sheridan community.

You have excellent written and verbal communication skills, and ability to present to diverse audiences and communities.

You enjoy balancing many different tasks and can prioritize multiple projects while staying organized and maintaining a high level of attention to detail.

You exercise sound judgement and your sharp problem solving and conflict resolution skills allow you to solve challenges in a creative way.

You enjoy working independently and as part of a team in a fast-paced environment.

3-year diploma/degree in public relations, business administration, or related field.

Minimum of 3-years progressive experience in an educational environment, or a combination of educational and social services environments, where responsibilities included:
Assessing and advising clients on complex issues; Collecting, recording, analyzing, reporting and presenting data and research findings; processing specialized data on the Student Information System, and drafting customized documentation and letters (equivalencies to be considered).

Thorough understanding of all Ministry and College guidelines, policies and procedures along with in-depth knowledge of Sheridan and its program offerings is preferred.

**Who We Are**:
**For more information, visit**: Why Work at Sheridan

Other Details

**Faculty/Department**: Office of the Registrar

**Campus Location**: Trafalgar (may be assigned activities at any Sheridan campus). Maybe hybrid when operationally feasible.

**Reference**: J0223-2091

**Employee Group**: Support Staff - Permanent

**Payband**: H

**Hourly Range**: $33.38 - $38.75

**Hours**: 8:30am - 4:30pm, Monday to Friday

**Hours/Week**: 35

**Application Deadline**: March 15, 2023

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire,

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