Technical Support Technician

5 months ago

Thunder Bay, Canada Tbaytel Full time

**Company Biography**

Tbaytel is a leading regional provider of telecommunications products and services. We are a dynamic, growth-oriented company committed to investing in the people and organizations that help build strong and healthy communities throughout the entire region we serve. Tbaytel offers comprehensive benefits, performance and recognition programs, educational training, work-life balance and career growth opportunities.

**Position Summary**

Under the general supervision of the Supervisor - Technical Support, the Technical Support Technician delivers technical and non-technical solutions to our residential and business customers with troubles concerning Tbaytel’s suites of products. The main function is to provide support to external and internal customers through various communication channels.

**Major Responsibilities**
- Answers incoming calls from residential and business customers concerning troubles on particular product offerings.
- Receives customer issue troubles and logs customer incidents into a trouble ticket system; resolves or provides options concerning customer troubles, or escalates to appropriate personnel as required.
- Provides world class customer service and ensure retention by listening, understanding and responding to customer questions and/or concerns by building relationships with all customer inquiries.
- Maintains up-to-date knowledge on all customer affecting policies and procedures. Researches internet sources for new products and technology relevant to resolving customer troubles.
- Monitors status of Tbaytel equipment and/or services as required, and notifies appropriate personnel of any issues related to Tbaytel equipment and services.
- Assists teammates as needed to provide quality customer service concerning all product offerings.
- Learns and embraces on-going business development for future professional development.
- Maintains an up-to-date knowledge of and complies with all legislation and Tbaytel policies relevant to the position and the duties performed.
- Performs other related duties as assigned.

**Minimum Qualifications**
- Completed post-secondary education in network administration together with a minimum of 2 years of industry experience
- A working knowledge of various internet connection types such as; xDSL, fibre optics and cable
- Strong problem solving and trouble-shooting skills.
- Able to communicate with the public in a professional, respectful, and tactful manner; capable of effectively relaying technical information to technical and non-technical audiences
- Able to work independently with mínimal supervision.

**Preferred Qualifications**
- A Completed Degree or Diploma with an emphasis in computer network/hardware configuration
- Experience configuring and managing various internet connection types.

**Conditions of Employment**
- Must successfully undergo a satisfactory Criminal Records Check.
- Must be willing and able to work in a 24 hour, 365-days/year work environment.

**Closing Statement**

Tbaytel strives to provide a safe environment for its customers, employees and assets. To support this goal, Tbaytel requires that all individuals acting in their capacity as employees, students, and contractors for Tbaytel undergo a Criminal Records Check (CRC).

Tbaytel will review the CRC to determine if the offence(s) are relative to the bona fide job requirements.

Criminal Records Checks will be conducted in a discreet and confidential manner, in the interest of Tbaytel and for public safety of the community served by Tbaytel.

What is a Criminal Records Check?

A Criminal Records Check is a CRC which searches the National repository for criminal records in Canada via the Canadian Police Information Centre (CPIC). It also identifies pending criminal code charges and outstanding warrants.

For more information on obtaining a record suspension please visit the Parole Board of Canada

**Employment Equity

  • Technical Support Specialist

    4 weeks ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at beBee Professionals. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly.The ideal candidate should have a degree in Computer Science or a related field, as well as...

  • Technical Support Specialist

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is seeking a skilled Support Analyst to provide technical assistance to our customers and ensure the smooth operation of our products and services. The ideal candidate will possess a degree in Computer Science or a related field, as well as experience in customer service and technical support. Key responsibilities include: •...

  • Technical Support Specialist

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is seeking a skilled Support Analyst to provide technical assistance to our customers and ensure the smooth operation of our products and services. The ideal candidate will possess a degree in Computer Science or a related field, as well as experience in customer service and technical support. Key responsibilities include: •...

  • Technical Support Specialist

    1 month ago

    Thunder Bay, Ontario, Canada AtkinsRéalis Full time

    Job DescriptionAtkinsRéalis is dedicated to engineering a better future for our planet and its people.Job SummaryWe are seeking a Project Technical Support & Quality Engineering Representative who will play a key role in ensuring the quality and technical integrity of our projects.Key ResponsibilitiesProvide technical support to project teams to resolve...

  • Technical Support Specialist

    1 month ago

    Thunder Bay, Ontario, Canada AtkinsRéalis Full time

    Job DescriptionAtkinsRéalis is dedicated to engineering a better future for our planet and its people.Job SummaryWe are seeking a Project Technical Support & Quality Engineering Representative who will play a key role in ensuring the quality and technical integrity of our projects.Key ResponsibilitiesProvide technical support to project teams to resolve...

  • Technical Support Specialist

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    BeBee Professionals: Support Analyst OpportunityWe are seeking a highly skilled Support Analyst to provide technical support to our customers and ensure the smooth operation of our products and services.The ideal candidate will possess a degree in Computer Science or a related field, as well as experience in customer service and technical support.Key...

  • Technical Support Specialist

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    BeBee Professionals: Support Analyst OpportunityWe are seeking a highly skilled Support Analyst to provide technical support to our customers and ensure the smooth operation of our products and services.The ideal candidate will possess a degree in Computer Science or a related field, as well as experience in customer service and technical support.Key...

  • Technical Support Specialist

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    BeBee Professionals: Support Analyst OpportunityWe are seeking a skilled Support Analyst to provide technical assistance to our customers and ensure the smooth operation of our products and services.Key Responsibilities:Resolve technical issues and provide solutions to customers in a timely and professional mannerRespond to customer inquiries and maintain...

  • Technical Support Specialist

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    BeBee Professionals: Support Analyst OpportunityWe are seeking a skilled Support Analyst to provide technical assistance to our customers and ensure the smooth operation of our products and services.Key Responsibilities:Resolve technical issues and provide solutions to customers in a timely and professional mannerRespond to customer inquiries and maintain...

  • IT Support Technician

    1 month ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    Support Analyst Job DescriptionBeBee Professionals is seeking a highly skilled Support Analyst to provide technical support to our customers and ensure the smooth operation of our products and services.The ideal candidate will possess a degree in Computer Science or a related field, as well as experience in customer service and technical support. Strong...

  • IT Support Technician

    1 month ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    Support Analyst Job DescriptionBeBee Professionals is seeking a highly skilled Support Analyst to provide technical support to our customers and ensure the smooth operation of our products and services.The ideal candidate will possess a degree in Computer Science or a related field, as well as experience in customer service and technical support. Strong...

  • Technical Support Specialist

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is seeking a skilled Support Analyst to provide technical assistance to our customers and ensure the smooth operation of our products and services. The ideal candidate will possess a degree in Computer Science or a related field, as well as experience in customer service and technical support. Key responsibilities include: •...

  • Technical Support Specialist

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is seeking a skilled Support Analyst to provide technical assistance to our customers and ensure the smooth operation of our products and services. The ideal candidate will possess a degree in Computer Science or a related field, as well as experience in customer service and technical support. Key responsibilities include: •...

  • Technical Support Specialist

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    Job Summary:BeBee Professionals is seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to our customers and ensuring the smooth operation of our products and services.Key Responsibilities:Troubleshooting and Resolution: Troubleshoot technical issues...

  • Technical Support Specialist

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    Job Summary:BeBee Professionals is seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to our customers and ensuring the smooth operation of our products and services.Key Responsibilities:Troubleshooting and Resolution: Troubleshoot technical issues...

  • Denture Technician

    5 months ago

    Thunder Bay, Canada Scott Family Dental Full time

    **Duties**: - Perform technical tasks in a laboratory setting - Support daily operations in a dental office **Experience**: - Previous experience in a laboratory environment - Dental assisting background is a plus This position offers the opportunity to work in a dynamic environment where your skills will be valued and developed. If you meet the...

  • Helpdesk Technician

    5 months ago

    Thunder Bay, Canada Thunder Bay Catholic District School Board Full time

    The Thunder Bay Catholic District School Board Helpdesk Technician (1.0 FTE Permanent) Under the direction of the Manager of Information Technology, the Helpdesk Technician is responsible for maintaining the Information Technology Departments ticketing system and providing technical support to board staff and students. The Helpdesk Technician will...

  • IT Technician

    7 months ago

    Thunder Bay, Canada Thunder Bay Catholic District School Board Full time

    The Thunder Bay Catholic District School Board Information Technology Technician - Full-Time Position Under the direction of the Manager of Information Technology, the Information Technology Technician is responsible for ensuring Board IT equipment is kept in proper and safe operating condition by: diagnosing problems and facilitating hardware repairs and...

  • Pharmacy Technician

    2 months ago

    Thunder Bay, Canada Oak Medical Arts Full time

    **Oak Medical Arts** Oak Medical Arts is a locally-owned network of six clinic and pharmacy locations in Thunder Bay. Our team-based model integrates many health professions including: walk-in clinic services, pharmacy, chiropractic care, massage therapy, physiotherapy, foot care, harm reduction, kinesiology, mental health counselling and much more. Our...

  • Urban Planning Technician

    1 month ago

    Thunder Bay, Ontario, Canada City of Thunder Bay Full time

    Job Title: Urban Planning TechnicianWe are seeking a highly skilled Urban Planning Technician to join our team at the City of Thunder Bay. As an Urban Planning Technician, you will play a key role in supporting the development of urban plans and policies that promote sustainable and livable communities.Key Responsibilities:Assist in the development of urban...