Customer Service Supervisor

4 days ago


Calgary, Canada Cascades Full time

Welcome home- At Cascades,
- **sustainable development** means
- **respecting the true nature** of our 10,000 talents. We put yourself first:
- Passion-life balance (Flexible schedule)
- Group insurance and pension plan with company contributions
- Profit sharing plan (not once, but twice a year)
- Employee assistance program (because we care about the physical and mental health of our people)
- Long-term career management plan and training center (we told you we were bringing out the best in our people)
- Contribution to the success of a Quebec-based multinational with strong environmental values
- Develop your full potential, sustainably**Embrace your true self** by unfolding your expertise within our Containerboard Packaging division, with the support of Annie Bussière, our customer service director.- Please note that this position is located in Calgary, but requires to travel frequently **Responsibilities**:
- Create a sense of community - in a changing environment
- Have an overview of major and/or regional accounts
- Foster the emergence of ideas for improvement and innovation within your team
- Manage complaints and inquiries, when needed
- Ensure that your team masters the techniques and tools needed to deliver exceptional customer service, ex: valid and complete documentation
- Track your team’s performance indicators
- Prevent crisis situations by acting in a timely manner and escalating when necessary
- Strengthen your business unit’s customer relationships
- Ensure SOPs are understood and applied
- Bring out the best in yourself- Commit. Evolve. Preserve.
- Every day, our green-blooded colleagues choose to respect their true nature by
- **contributing with passion** to our mission.
- You too, put forward your strengths:
- 5 to 10 years of experience in a similar supervisory role (manufacturing sector is a must)
- College diploma/degree in sales, supply chain or equivalent
- Passion for people
- Leadership and a collaborative spirit that inspire and engage teams
- Ability to help team members develop and achieve their goals
- Knowledge of SAP and Microsoft office

**We look forward to meeting you**

**#respectyourtruenature #revealyourpotential #LifeAtCascades**

**About Cascades**
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 80 operating units located in North America.

**Job Segment**:Supply Chain, SAP, ERP, Manager, Customer Service, Operations, Technology, Management



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