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Customer Order Specialist

4 months ago

SaintHubert, Canada Techo-Bloc Full time

**Company Description** Pave your career at Techo-Bloc**:
We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America. We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive and positive working environment.

**Career Growth and Recognition**:
At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

**Performance-Driven Rewards**:
Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

**Collaborative Company Culture**:
Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

**Perks and Benefits**:

- RRSP with employer contribution
- 24/7 telemedicine & Employee Assistance Program (EAP)
- Inhouse leadership development and coaching
- Training & Development Programs
- Flexible work arrangements
- Considerable referral bonuses
- Discounts on Techo-Bloc’s products
- Healthy snack-filled kitchens
- Techo-Bloc branded swag
- Free parking
- Employee Recognition Events
- English and French courses available as needed

We are in search of an energetic and achievement-driven individual who will prioritize meeting our customers' needs to ensure each client feels appreciated. In this role, you'll oversee customer order inquiries from our distribution centers alongside a team of proficient bilingual Specialists. Here's what your typical day will entail:

- Analyzing customer orders and accounts to propose optimal solutions that save time and money;
- Managing inventory transactions and logístical requests using various software systems;
- Addressing inquiries from customers and our sales team regarding product availability, offering alternatives and solutions as per their requirement;
- Following up with customers on overdue orders awaiting pickup;
- Collaborating with the sales and marketing team to schedule product pickups and delivery dates for our customers.

**A day in the life**

**Qualifications**
- Strong customer service skills with a passion for service and ownership of every customer interaction;
- Excellent problem-solving skills, a positive attitude, and attention to detail;
- Ability to multitask, coordinate, prioritize, and follow up within given deadlines;
- Proficiency in Microsoft Office Excel and Word;
- Self-motivation, initiative, and a quick learning ability;
- Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.

**Additional Information**:

- We thank all applicants for their interest; however, only successful applicants will be contacted._

CSR2024