Porter Coordinator

3 months ago

Vancouver, Canada PHSA Full time

**Porter Coordinator**

BC Children’s Hospital

Vancouver, BC

Casual Opportunity Available We are seeking a casual Porter who will have the flexibility to pickup shifts.

**What you’ll do**
- Provide work direction to designated staff by performing duties such as scheduling and coordinating work assignments and breaks. Provide training and orientation to staff members. Observe porters completing tasks, provide feedback and support to ensure standard processes are followed. Provide input into performance evaluations.
- Ensure the quality and quantity of work output by reviewing, prioritizing, and monitoring porters’ tasks via electronic system to ensure timely satisfactory responses to work requests.
- Review porter and porter coordinator communication binders each shift to stay up to date on standard operating procedures. Communicate updates and reminders on standard procedures/department operations to porter through daily huddles, direct communication and reviewing written materials.
- Receive and respond to queries from clients related to porter services. Investigate concerns by following up on the complaints, taking notes on the particulars of the incident or occurrence and notifying appropriate staff as necessary to make corrections to work procedures. Follow up with clients regarding the resolution of the issue. Notify Manager as deemed applicable regarding the resolution of larger and/or more complex issues.
- Observe workflow variations and provides recommendations to the manager on adjusting departmental policies and procedures.

**What you bring**
- Completion of Grade 12
- Four (4) years’ recent, related experience including one (1) year in a supervisory capacity or an equivalent combination of education, training and experience

You will have the ability to:

- Communicate effectively both verbally and in writing.
- Deal with others effectively.
- Physically carry out the duties of the position.
- Organize work and operate related equipment.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type**:Casual
**Wage**:$30.54 hourly
**Location**:4500 Oak Street, Vancouver, BC V6H 2N9
**Applications will be accepted until position is filled.**
**Hours of Work**:All shift patterns; 8 hour shifts; days/evenings/nights/weekends; short call shifts

**As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.**

**What we do**

BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

BCCH is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015),

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