Consumer Proposal Administrator

6 months ago

North York, Canada Farber Full time

**Company Information**

One of Canada's oldest and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. Established in 1979, Farber has over 250 employees in over 94 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt and solve their tax disputes.

And now we’re embarking on our next stage of significant growth. To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.

**Position Summary**

**Major Responsibilities**
- Liaising with clients whose original proposal offers did not get accepted and who are struggling to honor their commitments on the original terms of the consumer proposal, within the legal framework and time constraints.
- Negotiating counter offers with the clients and the creditors.
- Chairing meetings of creditors, preparing minutes and other relevant documents.
- Preparing amended documentation for accuracy and policy compliance as well as filing documents with the Official Receiver and associated correspondence to other stakeholders.
- Obtaining all proper supporting information and documentation to ensure a continued proper and efficient administration of the file (including, but not limited to income and surplus income obligation calculations, tax filings, and asset realizations)
- Liaising with the administration team and front-office teams, including, but not limited to, obtaining information and documentation.
- Preparing and reviewing files for completeness and following up on outstanding documents.
- Understanding relevant legal requirements of multiple provincial jurisdictions
- Maintaining client confidence and protecting operations by keeping information confidential.
- Participating in ongoing training including opportunities to be involved in other functions within the Consumer Proposal team
- Such further and other tasks that may be assigned from time to time

**Qualifications**
- Post-secondary education or related equivalent experience. Insolvency Administrator Certificate is an asset.
- Previous insolvency administration and/or customer service experience is preferred.
- Excellent verbal and written communication skills to speak effectively with clients and other third parties.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- High computer literacy and the ability to learn new programs. Familiarity with Ascend is an asset.
- Excellent time management and organizational skills.
- Great interpersonal skills to deal with team members, staff, and clients.
- A team player who can also work independently and take ownership of their workload.

**Compensation, Benefits, and Perks**

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.

As a part of our team, you will receive:

- hybrid work arrangements
- vacation days based on experience and years of service
- wellness days
- extended health and dental coverage
- life insurance
- long-term disability
- company matching retirement savings plan option
- financial support for professional development
- Employee Assistance Program and mental health resources
- exclusive access to perks and discounts

**Our Commitment to Inclusion, Diversity, and Equity**

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices.

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