Program Lead, Income Tax Clinic

3 weeks ago


Vancouver, Canada West End Seniors' Network Society Full time

**Position**:Program Lead - Free Income Tax Clinic for Seniors**

**About The West End Seniors’ Network (WESN)**

WESN is a registered not-for-profit organization with over 850 members, an annual revenue budget of $1m and 15 full / part time staff. Our mission is to enhance the quality of life of older adults in Vancouver’s West End by providing social, recreational, educational, and supportive programs and services that foster connection and inclusion in the broader community.

**Job Purpose**

We are seeking a dedicated and detail-oriented Program Lead to manage and oversee the operations of a Free Income Tax Clinic for Seniors in April 2025. This part-time contract role is ideal for someone with a passion for community service, excellent organizational skills, and experience coordinating programs or events. The clinic is designed to provide free tax preparation assistance to low-income seniors, ensuring they meet their tax obligations and access eligible benefits.

**Duties and Responsibilities**

Program Coordination
- Plan and manage all aspects of the tax clinic, including scheduling, logistics, and volunteer coordination.
- Serve as the primary point of contact for clients, volunteers, and community partners.

Volunteer Management:

- Recruit, train, and schedule volunteers, ensuring compliance with CRA's Community Volunteer Income Tax Program (CVITP) guidelines.
- Provide ongoing support to volunteers, answering questions and troubleshooting issues during clinic operations.

Outreach and Communication:

- Promote the clinic through targeted outreach to senior communities and partner organizations.
- Develop and distribute marketing materials, ensuring clear communication about clinic dates, eligibility criteria, and services offered.

Clinic Operations:

- Oversee the setup and smooth running of the clinic, ensuring adherence to CRA guidelines.
- Provide on-site support during clinic hours to address operational or client concerns.

**Qualifications**
- Proven experience in program or event management, ideally in a nonprofit or community service context.
- Familiarity with tax preparation or experience with CRA's CVITP is an asset but not required.
- Strong organizational and problem-solving skills, with the ability to manage multiple priorities.
- Excellent interpersonal and communication skills, particularly in working with senior populations.
- Proficiency in using standard office tools (e.g., Microsoft Office, Google Workspace) and familiarity with virtual communication platforms.
- Commitment to equity, inclusion, and serving diverse communities.

**Reports To**: Manager of Operations

**Starting Salary**: $25/hour

**Hours**: March 1, 2025 - April 30, 2025; 15-20 hours per week (flexible schedule;
increased availability during April)

**Location**:Barclay Manor, 1447 Barclay St, Vancouver BC**

**Other**: Satisfactory completion of a Criminal Record Check

WESN is building a collaborative team of highly motivated individuals who are passionate about WESN’s mandate of having a positive impact on the lives of seniors in Vancouver’s West End.

**Job Type**: Fixed term contract
Contract length: 2 months

Pay: $25.00 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Work from home

Schedule:

- Day shift
- Weekends as needed

Work Location: In person

Application deadline: 2025-01-31
Expected start date: 2025-03-03


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