Bilingual (English/french) Customer Service Advisor

6 months ago

Toronto, Canada Amex Full time

**Vous menez la voie. Nous avons votre dos**

Avec un soutien adéquat, les gens et les entreprises ont le pouvoir de progresser de façon incroyable. Lorsque vous joignez l'équipe Amex, vous devenez membre d'une communauté mondiale et diversifiée de collègues avec un engagement indéfectible à soutenir nos clients, nos communautés et les uns les autres. Ici, vous apprendrez et grandirez à mesure que nous vous aidons à créer un parcours de carrière unique et significatif pour vous avec des avantages, des programmes et une flexibilité qui vous soutiennent personnellement et professionnellement.

Chez American Express, vous serez reconnu pour vos contributions, votre direction et votre impact - chaque collègue a la possibilité de partager le succès de l’entreprise. Ensemble, nous gagnerons en équipe, en nous efforçant de respecter les valeurs de notre entreprise et en nous promettant un soutien puissant pour offrir la meilleure expérience client au monde chaque jour. Et nous le ferons avec la plus grande intégrité, et dans un environnement où tout le monde est vu, entendu et se sent comme à sa place.

Joignez l'équipe Amex et menons ensemble.

**Comment allez-vous créer un impact dans ce rôle de Conseiller du service à la clientèle?**
- Offrir le meilleur service à la clientèle de la catégorie, ce qui permet aux propriétaires de petites entreprises de faire affaire avec nous tout en renforçant la relation et la fidélité qu'ils ont avec nous
- Prendre des appels entrants tout au long de la journée ; évaluer et analyser l'information sur les comptes tout en recommandant des solutions sur mesure aux propriétaires de petites entreprises
- Résolvez différents appels en utilisant nos différents outils et systèmes.
- Répondre rapidement et avec précision aux demandes de service téléphonique entrantes en français et en anglais
- Responsable de l'observation de toutes les normes de conformité selon les lignes directrices et les mesures
- Donnez un impact positif à chaque membre de la carte, en mettant l'accent sur la croissance
- Faites partie d'une équipe dynamique qui souhaite améliorer l'expérience client tout en contribuant à la croissance d'Amex

**Grille de services**: Nous sommes ouverts de 9h à 21h du lundi au dimanche EST. Les quarts de travail devraient varier entre ces heures (du lundi au dimanche).

**Qualifications minimum**
- Voici les compétences et les expériences que nous recherchons Est-ce que ceux-ci vous décrivent ?_
- Le bilinguisme intégral en français et en anglais est obligatoire
- Souplesse et volonté de travailler dans un environnement de travail en équipe
- Capacité exceptionnelle de se connecter et de communiquer avec les gens
- Possibilité de hiérarchiser plusieurs tâches et d'identifier les opportunités tout en gérant votre temps de manière efficace
- Confortable avec les technologies numériques d'apprentissage et de navigation
- Excellentes compétences de résolution de problèmes, dans le but de résoudre sur le premier contact
- Axé sur les résultats et ingénieux
- Heureux de travailler pour une entreprise mondiale prospère et bien reconnue qui offre l'occasion de faire progresser votre carrière, d'apprendre et de diriger chaque jour

**Les collègues d'American Express bénéficient**
- Culture Amex : Favoriser la collaboration et offrir du soutien à ses collègues. Modèles de travail flexibles avec options hybrides avec Amex Flex
- Croissance et développement de carrière : Faites évoluer votre carrière de manière unique et significative pour vous. Soyez reconnu pour vos contributions, votre direction et votre impact.
- Diversité et inclusion : L'engagement d'Amex envers nos collègues se sentant vus, entendus, et comme s'ils étaient à leur place.
- Récompenses totales et bien-être holistique : Avantages et programmes qui favorisent la santé physique, financière et mentale à chaque étape de la vie. Programme d'avantages flexibles pour soins médicaux et dentaires, Programme d'épargne du groupe AMEX : Régime de participation différée aux bénéfices (DPSP), Régime enregistré d'épargne-retraite (RRSP), Régime de participation des employés aux actions et plus encore
- Services sur place au bureau de Toronto : Accès gratuit au centre de bien-être avec une infirmière. Rabiolete gratuite depuis et vers la gare TTC de Don Mills.
- Soutien gratuit et confidentiel par l'entremise de notre programme Healthy Minds
- 3 Semaines De Vacances Par An
- « Ce poste m'a enseigné non seulement les principes fondamentaux d'un bon service à la clientèle, mais aussi comment favoriser les relations, développer mon réseau, et j'ai bâti une solide connaissance fondamentale de notre entreprise et de ses opérations. On m'a poêleni le soutien dont j'avais besoin pour réussir à la fois en tant qu'employé et en tant que personne. Je serai toujours reconnaissant de mes débuts à AMEX. »- Conseiller

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