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Bilingual Industry Relations Manager

4 months ago

Toronto, Canada GS1 Canada Full time

**Description**:
The Industry Relations Manager is responsible for increasing adoption of GS1 Canada Standards and Industry Managed Services (IMS) by identifying opportunities to promote and convert additional IMS and/or cost recovery within a strategic account. This role is a key contributor to delivering critical mass adoption for our Industry Managed Solutions (IMS) and Data Recipients. This role ensures Tier 1 and Tier 2 Data Providers achieve and maintain all of their Trading Partner requirements across multiple sectors._ _This position is a key contributor to delivering data integrity by enabling Data Providers to implement the IMS required by their trading partners. _Key metrics for this role may include: Cost Recovery targets, Data Provider Engagement targets, Service Adoption targets, Retention targets (% TBI), BR/QBR meetings, CRM updates._

**Key Responsibilities**:

- Develop and maintain KYC and key contact information for each Tier 1 and Tier 2 account and ensure relationships are established and maintained across all departments and levels of the subscriber’s organization, for all standards and Industry Managed Services (IMS);
- Conduct regular Business Reviews with all assigned subscribers to ensure they understand and meet their Trading Partners’ IMS requirements;
- Support Data Providers with establishing priorities and plans for meeting their TP requirements in a timely manner, and gaining commitment;
- Establish and maintain relationships with specific business process users to effectively promote, convert and implement identified IMS for their Trading Partners;
- Collaborate inter-departmentally to achieve multi-sector board deliverables;
- Drives engagement in existing and any new IMS including, but not limited to: New Item Introduction, Marketing Content, eCommerce Content, Pharmaceutical Content, Shelf Management Content, Enhanced Assets or Product Recall;
- Educate Subscribers on GS1 Canada standards and IMS, their value and pricing, their inter-dependencies, and handle objections in order to meet cost recovery targets;
- Retention of existing IMS subscriptions for assigned Data Providers;
- Obtain feedback from subscribers regarding potential service enhancements and share with relevant internal teams;
- Support subscriber participation in GS1 Work Groups;
- Participate in QA/UAT for new IMS launches;
- Participate in on-site subscriber meetings or industry events as required;
- Special projects as assigned

**Skills, Knowledge & Expertise**:

- Completion of a university degree in a related field preferred(i.e. B. Comm., Marketing etc.);
- Minimum 3 to 5 year’s experience in a sales account management role or business development capacity, preferably within an associated industry (i.e.: Retail, Foodservice, Pharma, Distribution, etc.);
- Strong analytical skills and Strategic Account Planning skills
- High level of proficiency using MS Office skills including Word, PowerPoint, Excel and Outlook;
- Experience with CRM software and best practices;
- Must have a strong understanding of products and services provided by GS1 Canada;
- Strong organizational skills, attention to detail, ability to set priorities and manage many projects simultaneously;
- Strong communication and presentation skills, both written and verbal
- Bilingualism (English / French) considered an asset;
- Proven ability to multi-task given incomplete and conflicting knowledge, and prioritize multiple projects/initiatives in a deadline driven environment;
- Project Management skills an asset;
- Demonstrable experience in working autonomously and effectively while in the GS1 Canada office and telecommuting;
- Entrepreneurial spirit suited for fast-paced, ever-changing environment with flexibility to changing needs.
- Must be available to travel when required to meet with subscribers, support Trade Shows & Industry Events (25-30%)

**About GS1 Canada**:
GS1 Canada is committed to helping all employees, customers, stakeholders and subscribers in an effective and timely manner by preventing and removing barriers for persons with disabilities. Our policies and practices are intended to foster diversity, inclusiveness and accessibility, while also ensuring that the workplace is free from discrimination and harassment.