Customer Service Technician
2 weeks ago
**Why is this role so great?**
The Customer Service Technician is accountable for providing prompt and courteous service to Teknion Dealers, Customer Service, Sales Representatives and Plant Manufacturing Operations staff. The incumbent mainly responsible for field product delivery, pickup, service and will also work as a backup for Customer Service providing support on customer claims. This position will act as a liaison between various internal departments and facilities. In addition, this incumbent is accountable for maintaining appropriate records, preparing required reports and data analysis.
**What is this role responsible for?**
- Work with the Corporate and facility customer service department for delivery and pickup of Teknion loaner products.
- Responsible for field repair and/or replacement of Teknion Seating products.
- Provide service and customer support during field visits or dispatches.
- Prepared to provide a written report on any service work performed.
- Ensure that all service work is performed to the client’s expectations and to Teknion standards. Promptly report all engineering, manufacturing, design and quality issues related to field service work.
- Work as a backup for providing support for customer complaints & claims. Provide prompt and courteous responses to Teknion Dealers, Customer Service, Sales Representatives and Plant Manufacturing Operations staff.
- Determine proper course of action with respect to defective product in accordance with Teknion’s guidelines.
- Monitor general trends of product service concerns and report findings to immediate supervisor or engineering team. Gather feedback and provide status reports on customer concerns.
- Identify and recognize possible future issues with respect to the long-term reliability of Teknion products. Initiate ideas that will result in the elimination of future service problems.
- Report on any large pending service/warranty repairs to determine the most cost-effective course of action.
- Work directly with production and shipping to expedite replacement products or parts as necessary.
- Manage inventory of products and deliver/pickup of products to & from local customers as part of loaner program.
- Maintain an ongoing service log/schedule for service calls, mock-up deliveries and pick-ups
- Keep a regularly updated filing system for all work-related paperwork.
- Complete expense reports and submit to Supervisor on time as per company guidelines.
- Operate company vehicle in a safe manner obeying all the rules of the road, per the Ontario Highway Traffic Act. Maintain vehicle log for safety inspections, mileage tracking and maintenance.
- Other duties as assigned by Supervisor.
What is required for this role?
- Able to travel to different job sites (US and Canada)
- College Graduate and/or combination education and experience
- 3-5 years Customer Service and filed repairs related experience in a manufacturing environment
- Strong oral and written communications skills.
- Strong organizational skills and detail oriented.
- Ability to work both independently and within a team environment.
- Ability to multi-task in a fast-paced deadline oriented environment.
- Strong working knowledge of computers.
- Data analysis and reporting.
- Valid "G" drivers license and passport
Teknion is committed to supporting a culture of diversity and accessibility across the organization, starting with the hiring process. It is our priority to remove barriers to provide equal access to employment.
**Why should you grow with us**
- Competitive Salary
- Company Paid benefits
- Group RRSP plan
- Pension Plan
- Excellent work environment and culture
- Corporate perks and discounts year round
- Our People
-
Fingerprinting Technician/customer Service
4 days ago
Toronto, Canada Candian Fingerprinting Services Inc Full timeCanadian Fingerprinting Services INC is an RCMP accredited fingerprinting and background checking organization servicing Toronto and the Greater Toronto Area community. We are seeking **1 Full-Time** **Fingerprinting Technician **to join our team at our Downtown location. THE SUCCESSFUL CANDIDATE WILL BE RESPONSIBLE FOR: - Completing biometric fingerprints...
-
Fingerprinting Technician/customer Service
3 days ago
Toronto, Canada Candian Fingerprinting Services Inc Full timeCanadian Fingerprinting Services INC is an RCMP accredited fingerprinting and background checking organization servicing Toronto and the Greater Toronto Area community. We are seeking **1 Full-Time** **Fingerprinting Technician **to join our team at our Downtown location. THE SUCCESSFUL CANDIDATE WILL BE RESPONSIBLE FOR: - Completing biometric fingerprints...
-
Fingerprinting Technician/customer Service
6 hours ago
Toronto, Canada Candian Fingerprinting Services Inc Full timeCanadian Fingerprinting Services INC is an RCMP accredited fingerprinting and background checking organization servicing Toronto and the Greater Toronto Area community. We are seeking **1 Full-Time** **Fingerprinting Technician **to join our team at our Downtown location. THE SUCCESSFUL CANDIDATE WILL BE RESPONSIBLE FOR: - Completing biometric fingerprints...
-
Customer Care Technician
7 days ago
Toronto, Canada MADISON HOMES HOLDINGS Full timeTitle Customer Care Technician Department Customer Care Reports to Manager, Customer Care General Description: The Customer Care Technician understands and is committed to the genuine care and outstanding experience of our customers. The Customer Care Technician will report to the Manager, Customer Care and work closely with Site Teams to deliver,...
-
Customer Service Technician
Found in: Talent CA 2 C2 - 2 weeks ago
Toronto, Canada Equest Full timeWhy is this role so great? The Customer Service Technician is accountable for providing prompt and courteous service to Teknion Dealers, Customer Service, Sales Representatives and Plant Manufacturing Operations staff. The incumbent mainly responsible for field product delivery, pickup, service and will also work as a backup for Customer Service providing...
-
Customer Service Technician
Found in: Talent CA C2 - 2 weeks ago
Toronto, Canada Teknion Full timeWhy is this role so great? The Customer Service Technician is accountable for providing prompt and courteous service to Teknion Dealers, Customer Service, Sales Representatives and Plant Manufacturing Operations staff. The incumbent mainly responsible for field product delivery, pickup, service and will also work as a backup for Customer Service...
-
Customer Care Technician
3 days ago
Toronto, Canada MADISON HOMES HOLDINGS Full time**Title**: Customer Care Technician **Department**:Customer Care **Reports to**: Manager, Customer Care **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio...
-
Service Technician
6 days ago
Toronto, Canada Provincial Smart Home Services Full time**Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...
-
Service Technician
3 weeks ago
Toronto, Canada Provincial Smart Home Services Full time**Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...
-
Service Technician
3 days ago
Toronto, Canada Provincial Smart Home Services Full time**Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...
-
Service Technician
6 days ago
Greater Toronto Area, Canada Watermart Full timeJob Summary: We are seeking a Service Technician to join our team. The Service Technician will be responsible for assembling, and maintaining various Water systems for our residential and commercial clients. **Duties**: - Assemble and install water systems according to specifications - Perform repairs and maintenance tasks - Utilize hand tools, power tools...
-
Field Service Technician
3 days ago
Toronto, Canada GardaWorld Full time**Your mission at Liberty - a GardaWorld Company**: Are you looking for a new challenge in your professional career? Do you have experience as an Alarm Service Technician and enjoy providing exceptional customer service? If so, we have an opportunity for you! Liberty a GardaWorld Company is currently seeking a **Field Service Technician** to provide expert...
-
Service Technician
4 days ago
Toronto, Canada WASH Multifamily Laundry Systems Full timeWASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of...
-
Field Service Technician Apprentice
3 days ago
Toronto, Canada Rite-Hite Full time**(Canada) Field Service Technician Apprentice** **Rite-Hite** is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. Arbon Equipment, a Rite-Hite company, is North America's...
-
General Service Technician
1 week ago
Toronto, Canada Midas TORONTO 9252 Full timeAt Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through years of automotive repair experience. We are looking for general service technicians that are able to work independently of others, while also being able to work collaboratively at times...
-
Customer Care Technician
4 days ago
Toronto, Canada MADISON HOMES HOLDINGS Full timeTitle Customer Care Technician Department Customer Care Reports to Manager, Customer Care Our History: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail,...
-
Customer Service Specialist
1 week ago
Toronto, Canada Homepro Pest Control Full timeGet started on an exciting career at Homepro Pest Control! We are looking for a Customer Service Specialist to join our growing team. Homepro is a leading pest control provider servicing residential and commercial clients across Ontario. Homepro is a fast-growing company with an incredible team and a friendly, inclusive environment. We are committed to the...
-
Service Technician
Found in: Talent CA C2 - 2 weeks ago
Toronto, Canada Sani Marc Full timeDescription The Service Technician will be responsible for completion of a regimented preventative maintenance schedule within existing customers in the G.T.A.. Helping to drive new sales with customers in his area. The right individual will be a self motivator to complete each set of weekly tasks and maintaining the relationships and business within...
-
Toronto, Canada CUSTOMER EXPERIENCE Full timeCode de demande: 405895 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...
-
Customer Service/inside Sales Representative
6 days ago
Toronto, Canada Superior Food Service Full time**Customer Service / Inside Sales Associate** You will be expected to fulfil the following duties of the position (including but not limited to): **Main Responsibilities**: Process Orders (phone or electronic orders) Customer/client liaison - communication with customers to ensure total customer satisfaction Upsell existing customers Effectively handling...