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Front Desk Agent/night Auditor

1 month ago

Kitchener, Canada Quality Inn Kitchener Full time

Quality Inn Kitchener is hiring Front Desk Agent. The Front Desk Agent must be friendly, positive and customer service oriented as they are the first point of contact for our guests.

Front Desk Agent Responsibilities:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Reserve, cancel and modify room reservations
- Process telephone calls on a multi-line switchboard
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guest departures, calculate charges and receive payments
- Maintain occupancy statistics
- Balance cash and complete cash reports and related forms
- Clerical duties (i.e. filing, faxing, photocopying)
- Breakfast setup
- Follow emergency and safety procedures
- Other jobs assigned by management

Qualifications:

- Customer service experience
- Excellent communication and interpersonal skills
- Problem solving skills and critical thinking
- Excellent attention to detail
- Organized and able to follow direction
- A fast learner able to multi-task and handle a busy environment
- Able to work individually as well as in a team
- Able to work with mínimal supervision
- Able to make decisions and take initiative
- Basic computer literacy and willingness to learn using new software
- Available for all shifts including weekends and holidays as this is a 24/7 operation

FOR FULL TIME ONLY - TO APPLY PLEASE REPLY WITH RESUME

NO PHONE CALLS PLEASE

Pay: From $17.20 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Kitchener, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person