Key Account Manager

3 weeks ago

Vancouver, Canada Ooma, INC Full time

Key Account Manager - Retail and ISP Channel - Remote, Vancouver

Company Overview: Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind though our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

Every day, we strive to uphold our brand values:
**We care** that everyone loves their Ooma experience.

**We think big** to innovate and revolutionize markets.

**We create **smarter solutions that uniquely deliver both superior experiences and superior value.

**We embrace **diversity of thought to make the best decisions.

**We respect** that problems are best solved by fact-based discussions and positive intent.

**We choose** to be a force for good in the world.

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

Role

Ooma offers affordable Voip home and office phone services along with home security through all major retail outlets in the US and CA. The role of the Key Account Manager is to drive unit sales targets and establish and maintain relationships with both new and designated large retail customers, with the purpose of generating strategic growth for the company. The Key Account Manager is also responsible for leading the charge on our ISP(Internet Service Provider) channel which will include business development, prospecting, contract negotiations, closing and managing the day to day needs of these partners, while providing a best-in-class customer experience.

**Responsibilities**:

- Build annual (reviewed quarterly) strategic sales plans for key accounts. Growth strategies for each account is a requirement for this position. You will be accountable to identify the growth potential for each key account based on marketing plans, economic climate and seasonality
- Plan and manage the full relationship between Ooma and assigned key accounts
- Manage marketing spend, forecasting and reporting out to VP of Sales
- Recruit new partners and leverage current partners to grow business. Interact with partners and key decision makers to identify new opportunities to sell Ooma products and services at retail and within the ISP channel.
- Generate new ISP business opportunities to build our sales pipeline through both inbound and outbound efforts
- Document all activities with ISP partners in Salesforce, must be proficient in how to use this tool.
- Collaborate cross-functionally to create new processes and refine existing processes through innovative thinking
- Identifies, engages, onboards, and qualifies ISP partners with new solutions to expand Ooma’s ISP Program
- Uses a variety of strategies to convey the value of partnering with and selling Ooma
- Identifies market opportunities, always having an ear to the ground to be able to propose new product or service opportunities to leadership
- Participates in trade shows and industry events
- Travel to meet with Key Accounts on a regular basis. Expectations and level of comfort to be reviewed with Manager

**Requirements**:

- 5+ years experience selling or managing products in Retail/Distribution industry
- Ability to communicate and empathize with all levels - executives, external customers and engineers.
- Background with VOIP technology and terminology a plus
- Experience working with telecommunications and/or networking products a plus
- Highly organized and results oriented
- Excellent interpersonal skills with the ability to develop effective customer relationships
- Exceptional communication and presentation skills
- Proficient in Microsoft Office
- Prior experience with a CRM system (Salesforce) a plus
- Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision, comfortable with ambiguity
- Track record of excellence across strategic, operational, and detail-demanding functional responsibilities
- Undergraduate degree preferred

LI-DNI

**Benefits**:

- Full Medical/Dental/Vision benefits
- 401k Match
- Paid time off
- 9 Paid holidays

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