Bilingual Help Desk Technician

2 months ago

Edmundston, Canada Asurion Full time

**Immediately Hiring in the New Brunswick Province for** **Bilingual Help Desk Technicians working from home with a $3000 Sign on Bonus**

**We are Immediately Hiring
- Bilingual
- English & French
- Must live in the New Brunswick Province
- Minimum 1 year of customer service experience and/or call center experience
- Excellent customer service skills and strong communication skills
- Positivism, dynamism, team spirit

**Make Moves with Asurion**:

- Starting Pay:Base hourly Rate (English): $18.80

Base hourly Rate (Bilingual): $21.80
- **$3000 Sign on Bonus**:

- Hourly incentive for hours worked after 5pm and weekend shifts: $0.50
- Monthly Bonus plan: Up to $600/month
- You will be an employee not an independent contractor
- Keep the same shift for 6 months
- Two weeks of vacation, three sick days and three personal days yearly
- Two consecutive days off weekly
- Full benefits after 30 days

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Help customers on incoming calls with their protection plans on a variety of consumer electronics or products including but not limited to computer products, TVs, Major Appliances, and cell phones
- In particular, the Computer Help Desk Technician will be responsible for over phone technical assistance on a variety of consumer electronics with an emphasis on computer products.
- Troubleshoot problems and malfunctions related to operating systems, software and hardware, including failures to identify these issues.
- Formulate and communicate resolutions for computer issues.
- Identify customer’s behavior that puts their system at risk. Make suitable recommendations to prevent vulnerabilities and repeat customer contact
- Arrange appropriate service for hardware failure through approved service outlets
- Assist in escalated matters from customers and service providers
- Make recommendations for improvements to Help Desk operation

**QUALIFICATIONS**:

- Bilingual preferred (English & French)
- Minimum 1 year of customer service experience and/or call center experience
- Excellent customer service skills and strong communication skills
- A working knowledge of PC hardware/software troubleshooting
- Ability to analyze and solve problems pertaining to hardware and software on home and small office computer systems
- Ability to handle multiple responsibilities concurrently in a fast paced environment
- Must have a working knowledge of Windows 10
- Positivism, dynamism, team spirit
- Sales or retention experience is a plus

Représentant du service d’assistance informatique

3000$ à la signature

FONCTIONS : À titre de technicien de service d’assistance informatique, vos principales tâches consistent à traiter les appels téléphoniques et les demandes par courriel de la part de clients qui ont besoin d’aide pour résoudre des problèmes liés aux ordinateurs ou aux périphériques.

TÂCHES ET RESPONSABILITÉS FONDAMENTALES
- Aider les clients lors d'appels entrants avec leurs plans de protection pour une variété d'appareils électroniques ou de produits de consommation, y compris, mais sans s'y limiter, les produits informatiques, les téléviseurs, les gros appareils électroménagers et les téléphones portables.
- En particulier, le technicien du service d'assistance informatique sera responsable de l'assistance technique par téléphone concernant une variété d'appareils électroniques grand public, en particulier les produits informatiques.
- Résoudre les problèmes et les pannes liés aux systèmes d'exploitation, aux logiciels et au matériel, puis déterminer pourquoi ces problèmes n'ont pas été identifiés.
- Formuler et communiquer des solutions aux problèmes informatiques.
- Détecter le comportement du client qui met son système à risque. Faire des recommandations utiles afin d’éviter les vulnérabilités et la répétition des appels du client.
- Prévoir les réparations pertinentes, par l’entremise de centres de service autorisés, en cas de défaillance de matériel.
- Aider à résoudre les problèmes prioritaires des clients et fournisseurs de services.
- Formuler des recommandations d’améliorations aux opérations du service d’assistance.

COMPÉTENCES
- Bilinguisme de préférence (anglais et français)
- Au moins un an d’expérience dans le service à la clientèle ou dans un centre d’appels
- Excellentes compétences en service à la clientèle et très bonnes compétences en communication
- Connaissance pratique du dépannage de matériel informatique/logiciels
- Capacité d’analyser et de résoudre les problèmes liés au matériel et aux logiciels sur des systèmes informatiques de bureau personnel ou domestique
- Capacité d’assumer plusieurs responsabilités simultanément dans un environnement dynamique
- Connaissance pratique de Windows 10
- Positivisme, dynamisme, esprit d’équipe
- l'expérience en matière de vente et de fidélisation est un plus

AVANTAGES:

- Même quart de travail pendant six mois

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