Specialist Appeals National Workers Compensation

2 weeks ago

Toronto, Canada LifeWorks Full time

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

National Workers' Compensation Services:
By their nature, workers’ compensation claims often have complicating factors that require further investigation or represent significant legal, financial, and health and safety implications.

Our team of preventionists, case managers, appeal specialists, paralegals, lawyers, actuaries, and financial experts provide proactive, strategic guidance in all areas of employee health, safety and wellbeing to help our clients achieve the best outcomes in mitigating risk, maximizing savings, relieving administrative burden, and empowering employees.

**Responsibilities**:

- Represent our clients (employer) in all written and oral hearings related to all possible WSIB matters, such as; entitlement, wage loss, SIEF.
- Recommend and participate in mediation when beneficial
- Provide expert level WSIB consultation related to complex WSIB matters, policy and legislation to both internal staff of coordinators and case managers and to our clients
- Provide stakeholder feedback to the various WCBs in response to proposed policy changes
- Create and provide training to our clients related to various WSIB topics
- Collaborate with stakeholders to develop strategies for effectively managing disputes
- Help expand the services offered to clients by proposing solutions to improve WSIB management practices and performance (training sessions, medical assessments, prevention, legal services, outsourcing, ergonomics, etc.).

To be successful in the Appeal Specialist role, the following core qualifications and skills are required:

- Completed post-secondary education in a related field is required
- 5+ years of direct experience in workers’ compensation appeal representation
- Background in workers’ compensation claims management
- Paralegal license in good standing with the LSO is a requirement
- Excellent communication skills
- Strong organizational skills combined with the ability to effectively manage competing priorities in a fast paced, and deadline driven environment
- Proven problem-solving skills, and a demonstrated ability to be solutions-oriented
- Strong analytical skills combined with the ability to synthesize detailed information
- Ability to be team player who values collaboration, as well as work autonomously and independently as needed
- Strong computer skills including full proficiency with Microsoft Office Suite and exposure to Microsoft Teams

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LifeAtTELUS

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A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

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