Technical Support Representative

5 months ago

Fredericton, Canada Skillsoft Full time

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

OVERVIEW:
OPPORTUNITY HIGHLIGHTS:

- In-depth understanding ("expert user") of the functionality and capability of Customer Service tools.
- Liaison with client and ensure client's needs are met.
- Compile client reports as requested.
- Maintains student database.
- Keeps up to date on course/curriculum offerings' changes to certification tracks; recommend course orders.
- Familiar with all Skillsoft products; including Percipio, Books24x7 and Skillsoft Compliance.
- Maintains workload measurement time sheets to be submitted to supervisors.
- Attentive to service level agreements.

SKILLS & QUALIFICATIONS:

- Post-secondary education in a related field or an equivalent combination of training and experience.
- Competency in written and spoken English.
- Previous experience (1+ years) working in a Technical Support function or a Customer Service Center for an e-business company, Internet Service Provider or software vendor, with experience providing service to both consumers and corporate customers.
- Good knowledge of Windows Platforms, eCommerce and Web/Internet platforms.
- Experience with the following software: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook).
- Experience with HTML, firewalls, and proxy servers.
- Understand and utilize new technologies/systems.
- Typing speed of at least 40 wpm.

Any Skillsoft team member traveling to the United States for business will need to be fully vaccinated against COVID-19.

**MORE ABOUT SKILLSOFT**:
Skillsoft delivers online learning, training, and talent solutions to help organizations **unleash their edge**. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets - their people - and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

**Thank you for taking the time to learn more about us.**
**If this opportunity intrigues you, we would love for you to apply**

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.

**#LI-Remote**:

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