Technical Customer Service Representative

1 week ago


Fredericton, New Brunswick, Canada Canon Canada Full time

We are seeking a highly skilled and customer-focused Technical Customer Service Representative to join our team at Canon Canada. This is a remote work opportunity that offers a 7-hour day schedule, Monday through Friday, with no weekends.

Job Overview

This role is perfect for individuals who enjoy troubleshooting complex technical issues and providing exceptional customer experiences. As a Technical Customer Service Representative, you will be responsible for assisting customers with a range of consumer products, including fax machines, scanners, printers, and photo equipment.

You will use your problem-solving skills to identify each consumer's inquiry and guide them to an appropriate solution, ensuring that every case is resolved satisfactorily. Your excellent communication skills will help you deliver exceptional customer service via telephone, email, and chat, maintaining a professional tone of voice.

Responsibilities
  • Deliver exceptional customer service via telephone, email, and chat
  • Assist customers with clear direction and communicate with appropriate troubleshooting steps
  • Finding opportunities on every customer interaction to add value for the customer and Canon by offering updates to their products or providing detailed information on a pre-sale inquiry
  • Utilize our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactions
  • Maintain focus on meeting monthly KPIs, Operational Metrics, and employee reliability to ensure a great customer experience
Requirements
  • Bilingual French and English proficiency
  • High school diploma
  • Minimum 1 year experience in a contact center or customer service environment
  • Proven customer relations skills professionally and courteously in a multi-channel environment
  • Familiarity with computers to learn systems/processes promptly
  • Ability to organize time, set priorities, and multitask in order to meet KPIs
Benefits
  • Comprehensive health coverage plan that includes medical, dental, and vision
  • Life insurance, disability, and wellness programs
  • Vacation, Paid Personal Time, and Sick days
  • Matching RRSP contribution & Profit-Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships, and more

The estimated salary for this position is between $45,000 and $60,000 per year, depending on location and experience.



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