Lead Tenant Support Worker

1 week ago

Vancouver, Canada Vancouver Native Housing Society Full time

**WHO ARE WE?**

Vancouver Native Housing Society’s mandate is to provide safe, secure, and affordable housing. Although our original and ongoing mandate is to focus on the housing needs of the urban Aboriginal community, we have expanded our operations to include housing solutions for seniors, youth, women at risk, persons living with mental illness and the homeless and homeless at-risk populations.

Our culture provides the opportunity for employees to enhance our mandate, embrace indigenous culture, work with partners and stakeholders to develop and execute programs and initiatives for the betterment of residents, and make a difference in the community.

**LEAD TENANT SUPPORT WORKER**

The **Lead Tenant Support Worker** reports to the Supportive Housing Building Manager and is responsible for monitoring the general wellbeing of tenants as well as Tenant Support Worker team members, dealing with daily tenant management and administration tasks for residents, addressing routine challenges when working with marginalized and at-risk populations, and maintaining a respectful and supportive environment for all residents, staff, and visitors.

**Key Duties and Responsibilities**
- Executes management tasks including conflict and risk management, tracking dependencies and milestones, and communication of overall tenant and case management status
- Proposes solutions when faced with new and complex problems, even where little or no precedent exists, while considering the needs of all collaborative groups
- Leverages resources outside one’s own team to solve problems and achieve resultsProposes potential solutions when faced with challenges, even where little or no precedent exists
- Builds strong partnerships with third-party community supports and service providers
- Works closely with senior management and IT leads to manage the transition of large-scale paper-based processes to an online format
- Monitors schedules, deadlines, and deliveries to ensure tenant-related commitments as well as management directives are executed on time
- Manages the frontline staff to ensure the respect, safety, and security of tenants, staff, and visitors are maintained within the policies, procedures, and philosophy of the supportive housing department and Vancouver Native Housing Society
- Works with the Property and Supportive Housing Manager to ensure that Tenant Support Workers execute all program plans
- Works with the Property Manager and Supportive Housing Building Manager in recruiting and hiring frontline staff as well as training, scheduling, and coaching these employees; communicates job expectations and plans, monitors, appraises, and reviews job contributions; plans and reviews compensation actions as well as enforces policies and procedures
- Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; prepares and completes action plans; implements production, productivity, quality, and customer-related standards; completes audits; determines system improvements; implements change
- Directs and manages staff to monitor the tenants' ability to maintain their suite and, when required, makes arrangements with support agencies for the resources needed to fulfill their obligations as a tenant and/or community member
- Works to empower all tenants to develop and maintain healthy choices and practices
- Works with the various VNHS staff memebers as well as external partners in delivering the mandate of safe and affordable housing to vulnerable and marginalized populations
- Completes a variety of administrative functions and assists with the administration of tenant funds and information as directed by the management team, including but not limited to Warning Letters, arbitration packages, and case management
- Attends monthly staff meetings, tenant meetings, and additional program and community meetings as directed
- Liases with Vancouver Native Housing support staff in relation to residents' health and well-being and works with the team of staff to ensure tenant concerns are dealt with in a respectful manner
- Ensures a safe and caring environment by responding to emergency issues, sharing information, and supporting others respectfully within the parameters of the Personal Information and Privacy Act and related agency policy
- Documents interactions with tenants and service providers, maintains statistical data, and completes both individual and personnel files
- Provides support and direction to Tenant Support Workers, tenants, volunteers, and/or community placements
- Updates job knowledge by participating in educational opportunities; reads professional publications; participates in professional organizations and participates in training outlined by the Supervisor and/or Senior Management
- Ensures a safe environment by performing duties such as: reporting unsafe conditions, incidents, and/or behaviors, dealing with emergencies in accordance with guidelines, an

  • Casual Tenant Support Worker

    1 week ago

    Vancouver, Canada Connective Support Society Full time

    Connective is seeking an enthusiastic and dedicated individual to join our forward-thinking nonprofit organization in the role of Tenant Support Worker. ROLE PURPOSE This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to...

  • Tenant Support Worker

    3 weeks ago

    Vancouver, Canada Vancouver Native Housing Society Full time

    **WHO ARE WE?** Vancouver Native Housing Society (VNHS) has been in operation since 1984 with the mandate of providing culturally appropriate housing so that tenants have a sense of belonging with supports in place for harm reduction. While the core function of VNHS is in providing housing, there is acknowledgement that many of the tenants have endured...

  • 291 Tenant Support Worker, The Biltmore

    2 weeks ago

    Vancouver, Canada RainCity Housing and Support Society Full time

    **POSITION TITLE**: **Tenant Support Worker** **PROGRAM**: **the Biltmore** **UNION**: BCGEU **SALARY**: $26.42/hour (BCGEU grid 34) + $2.50/hour as a premium for night shifts. **TYPE: Permanent, Part-time 0.6 FTE** **SCHEDULE**: **Thursday-Saturday 12:00am-8:00am; includes 30-minute unpaid meal break** **START DATE**: As soon as possible **ABOUT...

  • Tenant Support Worker

    3 weeks ago

    Vancouver, Canada Vancouver Native Housing Society Full time

    **WHO ARE WE?** VNHS’s mandate is to provide safe, secure, and affordable housing. Although our original and ongoing mandate is to focus on the housing needs of the urban Aboriginal community, we have expanded our operations to include housing solutions for seniors, youth, women at risk, persons living with mental illness, homeless, and at-risk...

  • Tenant Support Worker

    3 weeks ago

    Vancouver, Canada BC Housing Full time

    **Position Summary**: **TENANT SUPPORT WORKER - 2 POSITIONS** **Job ID: 6061** **REGULAR/FULL-TIME** **Location: VANCOUVER, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those...

  • Tenant Support Worker

    3 weeks ago

    Vancouver, Canada BC Housing Full time

    **Position Summary**: **TENANT SUPPORT WORKER** **Job ID: 5372** **REGULAR/FULL-TIME** **Location: VANCOUVER, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected for an...

  • Tenant Support Worker

    2 weeks ago

    Vancouver, Canada BC Housing Full time

    **Position Summary**: **TENANT SUPPORT WORKER** **Job ID: 5488** **REGULAR/FULL-TIME** **Location: VANCOUVER, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected for an...

  • Tenant Support Worker

    4 weeks ago

    Vancouver, Canada Lookout Housing and Health Society Full time

    **Employment Status** Casual **Location** Jim Green Residence, Vancouver 20 minute walk from Waterfront Skytrain Station/Waterfront Canada Line **Days and Hours of work** - 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays - Shifts are 7.5 hours in length - Days of rest shall be consecutive. Schedule may change...

  • Tenant Support Worker

    2 weeks ago

    Vancouver, Canada Lookout Housing and Health Society Full time

    **Job description** **Employment Status** Permanent Part-Time **Location** Tamura House, Vancouver **Days and Hours of work** - **Friday** through **Monday**: - Shift times will be Friday-Saturday**:00:00 - 08:00** Hours; Sunday-Monday**:23:00 - 07:00** Hours - Shifts are **7.5 **hours in length - Days of rest shall be consecutive. Schedule may change...

  • Tenant Support Worker

    2 weeks ago

    Vancouver, Canada Lookout Housing and Health Society Full time

    **Employment Status** Part Time Permanent **Location** Acorn House, Vancouver 700 W 57th Ave, Vancouver BC, V6P 1S1 25 minute walk from Oakridge 41st Avenue Station **Days and Hours of work** - Sunday and Monday - Shift times will be 15:00 - 23:00 Hours - Shifts are 7.5hours in length - Days of rest shall be consecutive. Schedule may change with two...

  • Tenant Support Worker

    2 weeks ago

    Vancouver, Canada Lookout Housing and Health Society Full time

    **NOTICE: JOB POSTING #0934** **POSITION: Tenant Support Worker (Grid 34) 1 Full Time Temporary - Sakura So/Jim Green, Vancouver** **(Position is temporary)** **SALARY: $30.64 **(as per the Collective Agreement) **HOURS AND DAYS OF WORK**: - **Wednesday through Sunday** - Shift times will be **15:00 - 23:00 Hours (Wed-Fri) at Sakura So and 15:00 - 23:00...

  • Tenant Support Worker

    9 hours ago

    Vancouver, British Columbia, Canada BC Housing Full time

    POSITION SUMMARY Reporting to the assigned supervisor, the Tenant Support Worker works with tenants to provide emotional support, develop skills and access resources to increase their capacity to be successful and satisfied in the living, working, learning, and/or social environments of their choice. He/she/they provides these services directly or...

  • Tenant Support Worker

    3 weeks ago

    Vancouver, Canada Lookout Housing and Health Society Full time

    **Employment Status** Full Time Temporary until incumbent returns **Location** Brennan's Place, Vancouver 22 minute walk from Waterfront and Stadium-Chinatown Skytrain Station **Days and Hours of work** Sunday through Thursday Shift times will be 23:59 - 07:59 Hours Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change...

  • Tenant Support Worker

    2 weeks ago

    Vancouver, Canada Lookout Housing and Health Society Full time

    **Employment Status** Full Time Temporary until incumbent returns **Location** Walton Residence, Vancouver 15 minute walk from Stadium-Chinatown Skytrain Station **Days and Hours of work** Tuesday through Saturday Shift times will be 15:00 - 23:00 Hours Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change with two...

  • Tenant Support Worker

    1 week ago

    Vancouver, Canada Lookout Housing and Health Society Full time

    **Employment Status** Full Time Permanent **Location** Jim Green Residence, Vancouver 20 minute walk from Waterfront Skytrain Station/Waterfront Canada Line **Days and Hours of work** - Monday through Friday - Shift times will be 16:00 - 00:00 Hours - Shifts are 7.5hours in length - Days of rest shall be consecutive. Schedule may change with two...

  • Tenant Support Worker

    1 week ago

    Vancouver, Canada Lookout Housing and Health Society Full time

    **Employment Status** Full Time Temporary until incumbent returns **Location** Jim Green Residence, Vancouver 20 minute walk from Waterfront Skytrain Station/Waterfront Canada Line **Days and Hours of work** - Monday through Friday - Shift times will be 08:00 - 16:00 Hours - Shifts are 7.5 hours in length - Days of rest shall be consecutive. Schedule...

  • Tenant Support Worker

    3 weeks ago

    Vancouver, Canada Lookout Housing and Health Society Full time

    **NOTICE: JOB POSTING #1037** **POSITION: Tenant Support Worker - Life Skills (Grid 34) 1 Full Time - Tamura House, Vancouver** **(Position is temporary)** **SALARY: $30.64** (as per the Collective Agreement) **HOURS AND DAYS OF WORK**: - **Sunday through Thursday** - Shift times will be **8:00 - 16:00 (Sunday - Monday), 15:00 - 23:00 (Tuesday -...

  • Casual Tenant Support Worker

    1 week ago

    Vancouver, Canada Lookout Housing and Health Society Full time

    **NOTICE: JOB POSTING #CASUAL** **POSITION: Casual Tenant Support Worker (Grid 34) Vancouver, BC** **SALARY: $30.64** (as per the Collective Agreement) **HOURS AND DAYS OF WORK**: 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays **JOB SUMMARY**: The Tenant Support Worker (TSW) reports to the Site Manager and...

  • Tenant Engagement Worker

    1 week ago

    Vancouver, Canada BC Housing Full time

    **Position Summary**: *** **TENANT ENGAGEMENT WORKER (2 Positions)** **Job ID: 5359** **REGULAR / FULL-TIME** **Location: Vancouver, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only...

  • Tenant Support Worker

    3 weeks ago

    Vancouver, Canada Lookout Housing and Health Society Full time

    **Employment Status** Full Time Temporary **Location** Al Mitchell Place, Vancouver 20 minute walk from Waterfront Skytrain Station/Waterfront Canada Line **Days and Hours of work** Sunday through Thursday Shift times will be 23:00 - 07:00 Hours Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change with two weeks’...