Tenant Support Worker

6 months ago

Vancouver, Canada BC Housing Full time

**Position Summary**:
**TENANT SUPPORT WORKER**

**Job ID: 5488**

**REGULAR/FULL-TIME**

**Location: VANCOUVER, BC**
- ** Join one of BC’s Top Employers**:

- ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance**

**BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.**

**THE ORGANIZATION**

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. _Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people._

**Our mission** is to provide access to safe, quality, accessible housing options. We do this to promote strong, inclusive communities where people can thrive.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians. And while they’re here, employees can take advantage of many opportunities:

- In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
- Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
- Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
- Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program).
- An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
- Participation in community and charitable events.

**Please note: Eligibility for benefits offered is based on employment status**

**TENANT SUPPORT WORKER**:
**($56,796.64 - $65,740.30 Annually)**

***

Reporting to the assigned supervisor, the Tenant Support Worker works with tenants to provide emotional support, develop skills and access resources to increase their capacity to be successful and satisfied in the living, working, learning, and/or social environments of their choice. He/she/they provides these services directly or facilitates and coordinates access to services available on the site and in the community. The position establishes positive working relationships with a diverse tenant population from various socioeconomic backgrounds and supports with overcoming challenges living in a social housing environment. The role also works with various internal teams and external community partners to resolve potential issues, coordinate opportunities, and facilitate changes that increase the chances of successful tenancies.

**CANDIDATE PROFILE**

**EDUCATION & EXPERIENCE**:

- Diploma in community social service, health care delivery, community mental health, or other relevant fields.
- Considerable experience in direct supportive counselling with diverse populations that face multiple barriers to successful housing.
- Or an equivalent combination of education, training, and experience acceptable to the employer.
- Criminal record check required

**KNOWLEDGE, SKILLS AND ABILITIES**:

- Sound knowledge of current social issues such as poverty, homelessness, mental illness, addictions, domestic violence, child protection, etc.
- Sound knowledge of community resources and methods of access.
- Working knowledge of the Residential Tenancy Act and applicable Health and Safety regulations.
- Ability to learn and understand BC Housing and social housing programs, and their role in the social service system.
- Ability to learn and understand BC Housing programs, policies, and operational structure.
- Ability to build relationships with internal and external clients.
- Ability to assist groups to develop and co-ordinate community activities and programs.
- Ability to build and maintain professional, confidential relationships with multi-barriered people.
- Ability to work effectively across organizational departments and in a team and partnership context.
- Strong analytical, problem-solving, and time management skills.
- Strong awareness of cultural diversity.
- Strong skills in crisis intervention, mediation, and conflict resolution.
- Excellent oral and written communication skills.
- Valid Class 5 BC driver’s license and a

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