Tenant Relations and Intake Counsellor

3 weeks ago

Orangeville, Canada Family Transition Place Full time

Under the direction of the Director of Transitional Programs and Housing Initiatives, the Tenant Relations and Intake Counsellor will support women as they establish violence-free lives in the community. This includes supporting the intake and discharge process into the Second and Third Stage Housing Program, rent collection and tenant relations as well as intake and assigning of cases to the TS team.

**Responsibilities will include**:

- Completing intake functions for the TS program and carrying a caseload of brief service clients.
- Responsibility for screening, intake and discharge for Second and Third Stage Housing.
- Calculating, collecting and managing the rent payments and reporting in accordance with Ministry guidelines.
- Monitoring all property-related issues and coordinating with Facilities Team to ensure that properties are in good working condition at all times.
- Assisting with safety planning for women and their children.
- Working with women to develop transition plans.
- Providing support, information and referrals to appropriate legal, housing, medical, education, employment and other community resources.
- Completion of administrative tasks i.e. record keeping, reports, statistics etc.

**Qualifications**:

- Post-Secondary Education in the Social Service field or equivalent experience and specialized training
- Knowledge of violence against women and children issues
- Knowledge of housing issues, HIFIS, Coordinated Access, BNL, Residential Tenancies Act
- Experience working in a housing program, screening, intake and discharge
- Knowledge of family and criminal law issues
- Feminist working perspective
- Ability to problem solve in innovative and creative ways
- Good written and oral communication skills
- Ability to work cooperatively as a team member and independently
- Strong supportive counselling skills
- Skills in the use of a personal computer for recording, correspondence and report writing
- Access to a vehicle and a valid driver’s licence (limited public transportation is available)

Our steadfast feminist and family-first approach guides the work we do. We are committed to ensuring that FTP continues to boast strong staff retention and satisfaction through consistent collaboration, communication, skills and culture development opportunities throughout our organization.

Our commitment to our internal agency values of compassion, respect, inclusion, continuous learning and integrity is unwavering, and we are striving to create a culture rooted in inclusiveness. We are committed to unlearning biases and working towards undoing systemic racism and oppression towards, Black, Indigenous, People of Color, 2SLGBTQ+ and all marginalized identities.

We are focused on innovation and enhancement of our services for our clients; we are equally focused on creating a workplace that ‘works’ our staff. We are deeply proud of the culture we have developed, and the staff who continue to help us shape it. We’d love to have you join us

**Please forward your resume by Friday, March 15 2024**

**Salary**: $28.00-$34.00 per hour

Expected hours: 35 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Work Location: In person

Application deadline: 2024-03-15

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