Technology Consultant

4 days ago

Toronto, Canada ServiceRocket Full time

G'day

We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back.

**Why is ServiceRocket the place for you**
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- We have been certified as a best place to work for our US, Chile and Malaysian offices.
- Our culture rocks You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.

Visit our website to learn more and become a part of our Rocketeer Nation.

The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunity/process around outsourced solutions, systems integration or other proprietary tools related to the Atlassian ecosystem and other partner practice.

**What you’ll be doing**
- Design, develop, and implement high-quality solutions including architectural system design
- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
- Provide experienced guidance, feedback, and recommendations to customers based on established best practices
- Support the roll-out, adoption, and scaling of provided solutions for customers
- Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
- Advise on internal tools and processes as a senior member of the technical team
- Assist with proposal development and statement of work definitions
- Engage with potential customers on sales calls as a technical resource, advising on product solutions

**What you’ll bring to the table ‍**
- Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
- **Strong experience as a technical consultant or systems administrator in Atlassian tools,** combined with a solid background in service design and delivery with some business analysis experience
- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills (including at C-level)
- Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training
- Excellent analytical skills with the ability to take a holistic view across a range of domains
- Demonstrated expertise in undertaking analysis, evaluation and translation of customer requirements and feeding into solutions
- Excellent communication skills, including workshop facilitation, written and verbal communication
- Experience with Agile development methodologies
- Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration and other related technical skills
- Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
- Software development skills, to handle the end to end development of a small software project (i.e. an integration component)
- Familiarity with ITIL and ITSM principles
- Experienced in UAT testing and test use-case development
- Understanding and experience with integration scenarios with tools like CI/CD platforms such as Jenkins and others
- Knowledge of cloud technologies

**Your leaders**

With 30+ years in the industry, Adam is a tech legend. He leads our Global Services team with kindness, empathy, and critical thinking. With him and your manager Steve, you will be delivering value through high-impact projects to world-class partners while growing your skills to the next level

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.**Perks ✨**
- **Share the fruit program**: when we grow the tree, we share the fruit-when the company grows, we share the profit.
- **Stock options**: you have the opportunity to participate in the ownership of the company.
- **Health insurance**: we support you and your family-your well-being matters.
- **Retirement plan/funds saving**: we care about your future-we have diverse plans depending on your location.
- **Career pathways program**: you can grow horizontally, vertically, or any way you want.
- **Generous monthly fixed allowances inc

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