Community Giving Coordinator

6 months ago

Markham, Canada Markham Stouffville Hospital Corporation Full time

**Land acknowledgement**:
Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

**The Opportunity**:
The Markham Stouffville Hospital Foundation (MSH Foundation) is seeking a Community Giving Coordinator to manage key components of the Foundation's community fundraising initiatives, support the database and online platforms, and provide support to Director, Community Giving. The Community Giving Coordinator is an integral part of the Foundation team supporting the strategic priority to expand our donor base through broad community engagement for sustainable future revenue

KEY AREAS OF RESPONSIBILITY

Donor Engagement

Provide primary reception coverage ensuring an excellent level of customer service to all donors, visitors, board members, volunteers and other stakeholders including answering and directing all inbound calls and greeting visitors.
Respond to, or direct appropriately, general foundation, hospital and donor inquiries and ensure consistent and appropriate messaging and escalate as appropriate including notifying hospital patient relations of any hospital matters.
Make welcome / retention calls and track accordingly
Assist with donor recognition and stewardship initiatives including data projects related to updating donor listings, mailings coordination, and tracking RSVPs.

Gift & Donor Administration

Coordinate daily mail collection, financial deposits and distribution including collecting, opening and distributing inbound mail, recording and arranging postage of outbound mail, accepting and arranging deliveries and couriers. Record and process revenue and update donor records in accordance with the Foundation and Canada Revenue Agency (CRA) guidelines.
Promptly and appropriately acknowledge all donations including generating and mailing thank you letters and tax receipts, acknowledgement cards, certificates and welcome packages including responding to donor inquiries.
Support monthly donor and one-time gift donation administration through providing prompt donor follow up and accurate tracking to minimize revenue loss and donor attrition.
Support Raiser's Edge database projects to maintain database integrity including updating donor records, ensuring address accuracy, entering responses from donor preferences and statistical surveys and other projects as assigned.

Foundation Wide Support

Coordinate and track the distribution of Foundation materials across the hospital and community as required.
Provide general administrative support to the Support Services team including meeting coordination, visa reconciliation, expense coding, mailing coordination and other special projects as assigned.
Coordinate office maintenance to ensure that the Foundation maintains a safe, clean and professional work place including liaising with the Property Manager to coordinate office repairs, moves, installations, cleaning issues, etc. and work with the Management team on space planning and storage needs as required.
Coordinate purchases, facilitate maintenance and track inventory of Foundation wide and Donor Engagement specific supplies and equipment to maintain a healthy stock and maintain expenses per budget.

Position Qualifications

A university degree or college diploma in related field with a minimum 1-2 years experience in fundraising, with particular emphasis on annual giving and direct marketing (ie: direct mail, telefundraising, multi-channel direct marketing campaigns, etc.).
Strong communication and presentation skills and the ability to persuasively convey the mission to diverse groups including donors, community leaders, physicians, Board members and others who are important to the organization's overall prosperity.
Knowledge of Raiser's Edge.
Aptitude for technology with ability to learn and effectively use new systems proficiently. HTML and graphic design an asset.
Proficient in Blackbaud Luminate fundraising platform or other online fundraising platform.
Self-starter, motivated to take on new initiatives and open to taking informed risks with sound judgment, tact and diplomacy.
Ability to organize and manage a diverse range of assignments and projects with high efficiency, meticulous attention to detail and adaptable to changing priorities and demand.
Resourceful and independent, yet comfortable working within a team environment where sharing ideas and building on learnings and each other's experiences and strengths is encouraged.

**Work Schedule & Requirements**:
Available to work Monday-Friday, 7.5 hour shifts.

Schedules may change based on operational needs.

This position involve

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