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Automotive Service Advisor

5 months ago

Nanaimo, Canada NANAIMO CHRYSLER Full time

The Harris Auto Group is a team of talented, vibrant, and competitive individuals that enjoy having fun in a professional working environment. Our daily initiative is built around the customer experience, and always trying to improve our knowledge to provide value to our guests. This formula for success is entrenched in our culture, where innovation is encouraged, talent and teamwork are celebrated and where results and success are rewarded.

**Service Advisor**

As a Service Advisor you will be passionate about always providing a welcoming and exceptional experience for all of our guests. Our dealership is looking for an energetic, honest, hardworking individual who excels in customer satisfaction and sales.
- Have previous experience as a Service Advisor? Perfect, we want to talk to you.
- Don’t have previous experience but are a fast learner? Perfect, we want to talk to you.
- You’ll be given the tools, and exceptional industry training you need to reach success
- Plus, you’ll receive a base salary and incentives which means the ability to make more money

**Who you are**:

- Passionate about helping people
- Friendly, honest, hardworking, outgoing, love to learn
- You can strike up a conversation with anyone
- You love a fast paced environment and are open to challenges
- You have 1 or more years experience working in a customer service or sales position
- Expert at providing exceptional customer experiences
- Excellent verbal and written communication skills
- Super planner, organized and can work under pressure
- Works well with others
- Valid Driver’s License
- PBS experience is a major asset

**Essential Job Duties**:

- Listen to the customer’s description of vehicle symptoms to gather information about their vehicle’s mechanical issues and maintenance requirements
- Complete walk around inspection and review prior service history
- Review required services and preventative maintenance services with the customer
- Create work orders, describing customer concerns to help technicians diagnose needed repairs
- Provide accurate estimates, and explain required services and expected completion timelines
- Obtain the customer’s approval for repairs, answer questions and address all customer concerns
- Follow their repair orders throughout the day and keep the customer informed of the status of their vehicle repair
- communicate with the service team to identify opportunities and resolve issues

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

Application question(s):

- Do you live in Nanaimo or surrounding area?
- Do you have a valid drivers license?

**Experience**:

- service advisor: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person