Contents Processing

3 weeks ago


Coquitlam, Canada Canstar Fire and Flood Full time

**Position Overview**

The Contents Processing/Warehouse Supervisor is responsible for overseeing the day-to-day efficiency, safety and operations of content processing and warehousing. The incumbent is responsible for training, development, feedback and handling escalated questions and concerns from staff. Working closely with the department manager, the incumbent will be involved with difficult conversations and conflict resolution. Problem solving and training staff to deliver service excellence will be a primary responsibility of this role.

**Duties and Responsibilities**
- Coach and provide one-on-one training in all areas of contents including but not limited to: packing, cleaning, data entry, scanning, NRs, proper handling and moving of contents, proper use of PPE and when to wear safety controls
- Create Processing budgets and set timelines for staff
- Approve timesheets and advise payroll and manager on absences
- Confirm all job consumables are correctly added to job files
- May assist manager with RFQ as requested
- Assist manager with looking to job deficiencies
- Provide status reports to insureds and PMs
- Be present on the warehouse floor to ensure crews are meeting Canstar standards
- Complete safety checks and ensure PPE is being worn
- Ensure quality is consistent and correct and document if needed
- Assist leads with difficult claims and liaise with project managers to ensure direction is accurate, safe and necessary
- Collaborate with staff to ensure accountability and transparency in department policy and procedures. Ensure training is uniform and contributes to efficient work flow.
- Participate and provide assistance on large loss claims.
- Identify efficiency opportunities and provide feedback to manager.
- Support a positive work environment and culture, that promotes recognition and embraces change
- Health and Safety_
- Ensure that self and others adhere to Canstar’s health and safety practices and procedures
- Ensure good housekeeping is kept to perform work safely and efficiently
- Understand safety policies and protocols
- Ensure that self and others on site are wearing all required PPE, when required

**Qualifications**
- Education and Experience_
- 5+ years’ experience in content restoration
- Experience working with iCAT
- IICRC - SRT and OCT certification
- Level 1 First Aid
- Skills and Abilities_
- Be a team player and have a positive attitude
- Have exceptional customer service skills
- Have confidence when dealing with insureds, project managers, property managers and adjustors
- Ability to use a computer (MS Office Suite) and iPhone
- Conflict resolution skills
- Diplomacy and professionalism
- Ability to coach and mentor
- Time management and organizational skills

**Work Environment**
- Role is primarily Monday to Friday with shifts from 7:30 am - 4:00 pm
- The position is based out of Coquitlam, but travel to other branches or job sites may be required on occasion
- On call rotation will be required
- May be called after hours for high profile or complex claims
- May work in loud environments with unsanitary contents. PPE may be required at times.

**Company Overview**

Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.

We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

We take good care of our team too We like to have fun and celebrate our success with things like popcorn Fridays and an annual visit to Playland for staff and their families

***Perks of working for Canstar**
- Extended health and dental benefits for you and your family
- RRSP Matching
- Great company culture and career advancement opportunities
- Industry-related Tuition Reimbursement (50% - 100% of tuition costs)

**How to apply**

**_ Agencies:_**_ _**_Please do not contact us about this position_.
- We celebrate equality and diversity in the workplace. Our commitment is to ensure equity in employment, and we affirm and welcome applicants from all backgrounds of race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, gender identity, gender expression, sexual orientation and age, except as prescribed by law._


  • Contents Tech

    1 month ago


    Coquitlam, Canada Canstar Restorations LP Full time

    **Company Overview** Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business. We love taking part in community events and are pleased to help our furry friends by...

  • Contents Tech

    2 days ago


    Coquitlam, Canada Canstar Restorations LP Full time

    **Company Overview** Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood, or other structural trauma to their home/business. We love taking part in community events and are pleased to help our furry friends by...


  • Coquitlam, Canada Canstar Restorations Full time

    **Position Overview** As a Contents Field Processing Technician, you will be making a difference in people’s lives by restoring their belongings after they have been damaged by a fire or flood. You will be restoring damaged property directly on site in peoples homes, or commercial buildings. This position is trusted to handle our customers’ possessions...


  • Coquitlam, Canada Canstar Restorations Full time

    **Position Overview** As a Contents Field Processing Technician, you will be making a difference in people’s lives by restoring their belongings after they have been damaged by a fire or flood. You will be restoring damaged property directly on site in peoples homes, or commercial buildings. This position is trusted to handle our customers’ possessions...


  • Coquitlam, Canada Canstar Restorations Full time

    **Position Overview** As a Contents Field Processing Technician, you will be making a difference in people’s lives by restoring their belongings after they have been damaged by a fire or flood. You will be restoring damaged property directly on site in peoples homes, or commercial buildings. This position is trusted to handle our customers’ possessions...


  • Coquitlam, Canada Canstar Restorations LP Full time

    As an Electronics Processing Technician you will be responsible for dismantle, clean, repair and reassemble a customers home electronics and appliances either on site at a home or commercial building or in our in-house processing warehouse. Wages between $21-24/hour. **Company Overview** Canstar is a Canadian restoration company, owned and operated since...


  • Coquitlam, Canada Morguard Full time

    The Coordinator, Community and Retail Services is accountable to the Marketing Manager for supporting the effective execution of community relations and programs, including not for profit activations, donations, guest queries, gift card sales and overall guest experience, at Coquitlam Centre in a manner that reflects both the shopping centre’s image and...


  • Coquitlam, Canada National Cable Specialists Full time

    Status: Regular, **Location**: Coquitlam, British Columbia **Job Description**: REPORTING TO: Corporate Marketing Manager KEY ACCOUNTABILITIES (40%) Manage an organized monthly content calendar that aligns with our strategy and business objectives across all 7 Brands within NCSI; (40%) Create engaging and educational content from ideation to execution....

  • Mover

    4 weeks ago


    Coquitlam, Canada Canstar Restorations LP Full time

    **Company Overview** - Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business. We love taking part in community events and are pleased to help our furry friends by...


  • Coquitlam, BC, Canada EightSix Network Inc Full time

    Field Sales Representative | Leadership Development Program Full-Time | Permanent | Positions Available Nationwide TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. Our unrelenting strategic focus on powerful brands, innovative...


  • Coquitlam, Canada Sharons Insurance Services Ltd Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Tasks**: - Access and process information - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type and cost of services offered -...


  • Coquitlam, Canada Sharons Insurance Services Ltd Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Tasks**: - Access and process information - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type and cost of services offered -...


  • Coquitlam, British Columbia, Canada Douglas College Full time

    Position DetailsPosition Information Position Title Continuing Education-Program Assistant II Posting Number 02139SA Location Coquitlam Campus Grade or Pay Level S - Pay Level 11 Salary Range Hourly rate: $27.86 Position Type Support Staff - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Part-Time Posting Category Staff...


  • Coquitlam, Canada ARTURUS Full time

    Job Summary: As a Call Center Representative for our translation services company, you will be responsible for managing customer inquiries, providing information about our translation services, and ensuring a high level of customer satisfaction. **Responsibilities**: Inbound Call Handling: - Answer incoming calls from clients and potential customers...

  • Sales Assistant

    1 month ago


    Coquitlam, Canada Hydrowest Products Ltd. Full time

    **Core responsibilities**: **Customer Service**: 1. Providing product technical information to customer based on technical product drawing from manufacturer 2. Reading technical chart and providing accurate product sizing as specified by customer 3. Providing solutions, suggesting alternative solutions when an issue/problem occurred to customer or...


  • Coquitlam, Canada Strong Ties - Child & Family Services Full time

    Strong Ties is looking for passionate and enthusiastic therapists seeking opportunities to work with children, youth AND families. As a growing practice working with children and families, we encourage a warm, flexible and supportive setting that includes: - Monthly clinical consultation, consultation meetings, and opportunities for professional...


  • Coquitlam, Canada FIZZL Full time

    **About us** FIZZL is a small business in Coquitlam, BC V3K 6V5. We are professional, engaging, agile, and our goal is to collaborate with a talented individual to produce high-quality, short-form content that meets the specific needs of our clients, including leading agencies and brands. We specialize in creating compelling ad creatives, particularly for...


  • Coquitlam, Canada PuroClean Property Damage Services Full time

    PuroClean is a fast paced and rapidly growing company located in Coquitlam/Langley area that provides first class emergency restoration service. We offer competitive wages, benefits, training, and opportunities for growth. We are currently seeking a Lead Water Technician/ Junior Project Manager to respond to water related emergencies in residential homes and...


  • Coquitlam, Canada Strong Ties - Child & Family Services Full time

    Strong Ties is looking for passionate and enthusiastic therapists seeking opportunities to work with children, youth AND families. As a growing practice working with children and families, we encourage a warm, flexible and supportive setting that includes: - Consultation meetings, clinical supervision and opportunities for professional development. -...


  • Coquitlam, Canada JOTO Imaging Supplies Full time

    Since 1989 Joto has been providing digital printing solutions and supplies to the custom printing industry and has become an industry leader supplying a wide range of products. We offer heat transfer papers for laser and inkjet copiers/printers, cuttable and printable heat transfer vinyls for têxtiles, sublimation, and DTG supplies. Joto also provides...