Customer Experience Coordinator

2 weeks ago

Toronto, Canada The Minto Group Full time

**Build your future at Minto**

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto, we welcome change, celebrate new ideas, and provide you with the resources, professional training, and diverse opportunities to grow your career.

**Your offer will include**:

- Competitive salary
- Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks’ vacation
- Tuition reimbursement plans and professional development courses
- Employee recognition platform - Be rewarded by your colleagues for your contributions
- Flexible summer hours
- Many exciting career opportunities

**In this role, you will**:

- Able to host both inspection and occupancy meetings with homeowners;
- Acts as the primary point of contact and responds to all inquiries from the point of sale until closing;
- Provide superior homeowner satisfaction and builds customer loyalty;
- Prepare closing date schedule change notices;
- Assists in the coordination and implementation of Homeowner Information Sessions by managing volunteers, invitations to homeowners, presentation materials, etc. for information sessions;
- Analyzes ratings customer satisfaction surveys and statistical results to identify trends and improvement initiatives;
- Assists in monitoring survey program and adjusts to elicit the highest response rates possible;
- Provides support in operation metrics reporting on related goals and objectives to each department, Senior Management Team, etc.
- Organize and reconcile the accuracy of booking dates as laid out in team pathway and journey mapping;
- Communication with homeowners and trade partners;
- Other duties within the scope, spirit, and purpose of the job, as requested by management.

**We would like you to have**:

- A High School Diploma is required and a College Diploma is an asset (i.e. administration or construction).
- At least two (2) years of relevant work experience in the construction field.
- Microsoft Office (Word, Excel, Outlook, and PowerPoint)
- Communication skills (listening, verbal, and written)
- Good judgment
- Team player
- Customer service focused
- Organizational skills
- Conflict resolution skills
- Minto is an equal-opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs._

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Tuition reimbursement

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M9L 2R7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations (please give a range)?
- Do you have experience with legal contracts?

Work Location: Hybrid remote in Toronto, ON M9L 2R7

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