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Calgary, Canada Eastside Dodge Full time

The Receptionist will assist the sales department with various day to day needs as well as providing exceptional customer service. Sales Managers or the General Manager may provide direction on tasks that need to be completed throughout the day. Primary areas of focus will be dealing with customers, distributing sales leads and managing the inventory.

**Core Competencies**:
Able to complete tasks in a timely manner

Professional and courteous

Attention to detail

Self motivated and organized

Positive attitude

**Essential functions of the position**:
1. Customers
- Answer phones and greet customers in a professional manner
- Dispatch sales/internet leads to sales consultants
- Collect/Refund customer deposits
- Handle overflow calls from service and take messages if necessary

2. Inventory
- Update invoices from Kia into CDK (accounting update, assign stock numbers)
- Stock in vehicles that come in from transport (update CDK)
- Create vehicle files (invoice, NVIS)/key tags/window hangers
- Create PDI work orders for new units that come in from transport
- Input incoming dealer trades into CDK
- Print recalls for vehicles on delivery

3. Administrative
- Handle courier incoming/outgoing for sales department
- Order business cards for sales department
- Cheque control (log book)
- Ensure supplies are adequate (file folders, paper for printer, etc) in work space
- Create deal jackets for sales department
- Keep files for vehicles organized and in sequence
- Manage file/key log book
- Manage dealer plates log book
- Manage gas cards

4. Other related activity
- From time to time Receptionists will be required to perform other related duties. This will include but not be limited to:
i. Dealing with customer issues/complaints

ii. Handling confidential information according to STK policy

iii. Assist with various forms and paperwork on behalf of customer and dealership

iv. Adhere to all policy’s as outlined in employee handbook

v. Refrain from using social media during work hours

vi. Be at work a minimum of 5 minutes before shift begins

vii. Adhere to Health and Safety policy
- Receptionists are expected to wear appropriate clothing for the workplace.

**Company Expectations**:
These are expectations for a Receptionist at STK:
1. Be courteous and professional to staff and customers

2. To ensure required tasks are completed as requested in a timely and accurate manner.

3. Self motivated and able to complete tasks without constant supervision

4. Maintain a valid Alberta Drivers License

5. To adhere to all company policy as outlined in the employee handbook.

6. To adhere to and participate fully with STK health & safety policy

7. Maintain a positive attitude at all times and do individuals part to maintain a healthy team atmosphere