Boat Service Department Manager

6 months ago

Vaughan, Canada Bass Pro Shops Full time

**Summary**:
Under the supervision of the Boat Manager, manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities.

**Responsibilities**:

- Support the Boat Manager in the achievement of the department’s or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
- Provide daily supervision and direction to the associates in the Service Department.
- Schedule and assign all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis.
- Maintain and constantly strive to increase associate productivity.
- Maintain a safe, clean and secure work environment.
- Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
- Assist the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and make recommendations for selection; coordinate training; consult with Boat Manager and give input on preparation of performance appraisals; prepare weekly work schedules; coach and motivate associates to promote positive customer relations and a productive team-oriented work environment.
- Resolve customer and associate opportunities with Boat Manager.
- Assist the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities.
- Manage and ensure accuracy of unit and parts inventories.
- Ensure warranty claims are created, submitted and warranty payments received on a timely basis.
- Ensure products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.
- Assist the Boat Manager in executing other Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates.

**Qualifications**:

- 2-4 years in Retail Boating or similar industry; Supervisory experience is a plus
- Ability to calculate figures and amounts such as discounts, commissions and percentages
- Ability to read and analyze certain reports
- Ability to effectively present information and respond to questions from Managers, associates, customers and the general public
- Ability to conduct meetings and presentations to groups
- Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems
- Demonstrated strong interpersonal skills
- Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Accommodations are available upon request during the assessment and selection process.

**Benefits**:

- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

Bass Pro Shops

  • Boat Detailer

    2 months ago

    Vaughan, Ontario, Canada Bass Pro Shops Full time

    Job Summary:This role is responsible for maintaining the highest standards of detailing for boats, motors, trailers, and ATVs to ensure a positive customer experience.Key Responsibilities:Provide exceptional customer service and ensure a pleasant shopping experience.Clean, wax, and vacuum boat interiors for scheduled customer pickups, display boats, and...

  • Boat Service Specialist

    6 months ago

    Vaughan, Canada Bass Pro Shops Full time

    Summary: Assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories. Responsibilities: ...

  • Boat Detailing Specialist

    3 weeks ago

    Vaughan, Ontario, Canada Bass Pro Shops Full time

    Become a vital part of the Bass Pro Shops team as a Boat Detailing Specialist. In this exciting role, you will have the opportunity to work in a fast-paced environment and take pride in delivering exceptional customer experiences.As a Boat Detailing Specialist, your primary responsibility will be to maintain the highest level of detailing standards for...

  • Boat Detailing and Maintenance Associate

    4 weeks ago

    Vaughan, Ontario, Canada Bass Pro Shops Full time

    Job Summary:This position is responsible for maintaining the highest level of detailing standards for boats, motors, trailers, and ATVs to ensure a welcoming customer experience.Key Responsibilities:Provide exceptional customer service and maintain a clean and organized work environment.Wash, clean, and wax boats to ensure they are in pristine condition for...

  • Department Manager

    6 months ago

    Vaughan, Canada H&M Full time

    **Company Description** H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here. Department Managers are responsible for a lot of things here at H&M....

  • Service Specialist

    6 months ago

    Vaughan, Canada Bass Pro Shops Full time

    **Summary**: Assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and...

  • Floral Department Manager

    1 week ago

    Vaughan, Canada Longo's Full time

    We are looking for a Floral Department Manager who is passionate about food and enjoys working in a fast paced, team environment!Are you a talented, passionate leader with a proven record of providing excellent customer service and growing sales? If so, come join our growing team!Position: Floral Department ManagerThis is your opportunity to advance your...

  • Academic Department Manager

    2 months ago

    Vaughan, Canada Loblaw Companies Ltd - Head Office Full time

    h3>Job Title: Department ManagerAt Loblaw Companies Ltd - Head Office, we are seeking a highly skilled Department Manager to join our team. h3>Manage and maintain store inventory accuracy, including PI accuracy, planogram compliance, rotation checklists, price integrity, hole counts, and price checks & changes;Ensure continued maintenance of the SAP...

  • Marine Service Technician

    6 months ago

    Vaughan, Canada Bass Pro Shops Full time

    **Position summary**:Perform all service and warranty repairs on boats, motors, trailers or ATVs in a timely and efficient manner according to manufacturer specifications. **Position responsibilities**: - Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers. - Troubleshoot,...

  • Pcx Department Manager

    2 weeks ago

    Vaughan, Canada Fortinos Full time

    **FORTINOS (LANGSTAFF 2013) 2376168 ONTARIO LTD.** **8585 HIGHWAY 27 RR 3** **VAUGHAN, ON** **CAREER OPPORTUNITY** **Job Title: PC Express Manager** **Department: PC Express** **Mandate**: To lead a team of Personal Shoppers and the in store experience of our PC Express program including in-store shopping, customer interactions, handling POS...

  • P.i Department Manager

    6 months ago

    Vaughan, Canada Fortinos Full time

    **Mandate**: Reporting into the Assistant Store Manager, Dry, the PI Manager will provide support to the store to achieve growth in sales, budgeted P.I. accuracy, on shelf availability, plano-gram compliance, price integrity and accurate store inventory. **passion & commitment to customer service is a key driver for our Company** **Duties &...

  • P.i Department Manager

    4 months ago

    Vaughan, Canada Fortinos Full time

    **Mandate**: Reporting into the Assistant Store Manager, Dry, the PI Manager will provide support to the store to achieve growth in sales, budgeted P.I. accuracy, on shelf availability, plano-gram compliance, price integrity and accurate store inventory. **passion & commitment to customer service is a key driver for our Company** **Duties &...

  • P.i Department Manager

    3 months ago

    Vaughan, Canada Fortinos Full time

    **Job Description**: **Mandate**: Reporting into the Assistant Store Manager, Dry, the PI Manager will provide support to the store to achieve growth in sales, budgeted P.I. accuracy, on shelf availability, plano-gram compliance, price integrity and accurate store inventory. **passion & commitment to customer service is a key driver for our...

  • Bakery Assistant Department Manager

    6 months ago

    Vaughan, Canada Fortinos Full time

    **Overview** To be responsible for assisting the Bakery Manager in the effective operation of the In Store Bakery Department and Commercial Bakery. **passion & commitment to customer service is a key driver for our Company** **Duties and Responsibilities**: - Ensuring exceptional customer service is provided in a courteous manner to maintain our...

  • P.I Department Manager

    7 months ago

    Vaughan, Canada Loblaw Companies Full time

    Mandate: Reporting into the Assistant Store Manager, Dry, the PI Manager will provide support to the store to achieve growth in sales, budgeted P.I. accuracy, on shelf availability, plano-gram compliance, price integrity and accurate store inventory. passion & commitment to customer service is a key driver for our Company Duties & Responsibilities: ...

  • Operations and Service Manager

    4 weeks ago

    Vaughan, Ontario, Canada Loblaw Companies Ltd - Head Office Full time

    Job SummaryWe are seeking a skilled Operations and Service Manager to oversee the effective operation of our Carvery Department, maximizing sales and gross profit while ensuring exceptional customer service.Key ResponsibilitiesEnsure Compliance: Guarantee adherence to company food safety standards, regulations, and audits to maintain a safe working...

  • Bakery Assistant Department Manager

    6 months ago

    Vaughan, Canada Fortinos Full time

    **Duties and Responsibilities**: - Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience. - To take an active role in directing the production, merchandising and ordering of raw materials for the In Store Bakery department; - To direct and supervise department...

  • Salad Bar Department Manager

    6 months ago

    Vaughan, Canada Fortinos Full time

    **_Overview:_** To ensure the efficient functioning of the Salad Bar department, providing customers with the best quality Products, ensuring courteous, timely customer service. **_ Duties and Responsibilities:_** - To direct and supervise all Salad Bar staff to secure efficient and courteous customer service - To respond immediately to any customer...

  • Salad Bar Department Manager

    6 months ago

    Vaughan, Canada Fortinos Full time

    **Overview**: To ensure the efficient functioning of the Salad Bar department, providing customers with the best quality Products, ensuring courteous, timely customer service. **Duties and Responsibilities**: - To direct and supervise all Salad Bar staff to secure efficient and courteous customer service - To respond immediately to any customer inquiries,...

  • Meat Department Manager

    6 months ago

    Vaughan, Canada Fortinos Full time

    **Job Description**: **_Overview:_** To ensure the efficient functioning of the Meat department, providing customers with the best quality meat products, ensuring courteous, timely customer service. passion & commitment to customer service is a key driver for our Company **_ Duties and Responsibilities:_** - Ensuring exceptional customer service is...