Service Specialist

5 months ago

Vaughan, Canada Bass Pro Shops Full time

**Summary**:
Assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories.

**Responsibilities**:

- Support a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
- Greet all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner
- Answering of service, warranty and parts questions over the phone and in person.
- Assist Receiving Dept. with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer
- Once printed, affix bar code labels to units received and update lot location in IDS.
- Maintain unit inventory status communication in IDS. Assist with physical inventories
- Print daily unit delivery schedule to prepare for upcoming orientations.
- Conduct final PDI and inspect detailing of all units scheduled to deliver. Report any issues with unit condition to Service Manager and provide VIN verification to the BA.
- Confirm correct rigging and accessory mounting instructions against the work order
- Prepare Owner’s Delivery Packet and delivery documents in advance of time for pick-up.
- Explain unit and accessory operation, break in and maintenance procedures to customer.
- Assist service customers with documentation of concerns on the TMBC Repair Order.
- Assist Service Manager with the creation of related IDS work order.
- Assist Service Manager with keeping customers informed of estimates for needed repairs and progress toward their completion.
- In the absence of the Service Manager, assist Marine GSM and senior management with the scheduling of work to be performed in the department.
- Remain up to date on product warranty policies and procedures.
- Assist with warranty repair authorization and related IDS work order creation.
- Assist with the receiving and sale of parts within the IDS dealer management system.
- Assist with accepting parts and work order payments, compiling daily batch report and till reconciliation.
- Assist Management and BA to ensure no unit is released until payment is received in full.
- Maintain a clean and professional work area.
- Follow all Company Policies and Procedures.
- Perform other duties, assignments and responsibilities as needed.

Accommodations are available upon request during the assessment and selection process.

**Benefits**:

- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

Bass Pro Shops

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