Claims Representative I
4 weeks ago
Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.
Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.
Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.
Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.
**À propos du poste***
Join our new **Accident Benefits Academy** You will be trained to become an Accident Benefits Adjuster.
As a member of the Accident Benefits Academy**,** you will join a new team and develop the skills and knowledge to be responsible for assisting our customers who have suffered injuries as a result of a motor vehicle accident. Our primary focus is to ensure a seamless and positive customer journey throughout the claims process.
To set you up for success, we offer a 1-year training program that will equip you with the skills and expertise needed to excel in the insurance industry while building your foundational knowledge of accident benefits. The training will provide you with the confidence, empathy, and expertise required for your role. You will also participate in a licensing journey to obtain provincial licenses in New Brunswick, Prince Edward Island and Newfoundland.
**What you'll do here**:
- You will participate in a comprehensive training Academy to learn Accident Benefit Claims
- Analyze and interpret insurance policy wordings to determine coverage and assess entitlements which are fair and equitable
- Identify eligibility and/or entitlement ensuring quick access to all available benefits to promote treatment and recovery.
- Manage claims while abiding by current provincial regulations and guidelines as well as company protocols and procedures.
- Answer queries from customers, legal representatives and medical clinics while providing high quality customer service and communicating in a timely and respectful manner.
- Conduct investigations and identify additional information such as independent medical examinations, customer medical or employment history required to clarify and/or justify a claim
- Collaborate with colleagues in a Hybrid environment - required to be in the office 3 days a week during probationary period.
**What you bring to the table**:
- Customer service experience with a combination of university, college, and relevant experience and/or training in medical, legal or insurance.
- The ability to multi-task with system tools, phones, MS Office and typing skills is required.
- Excellent verbal and written communication skills.
- Strong analytical skills, detail-oriented and organized.
- Bilingualism in French and English
- Must be eligible to obtain licensing through the Insurance Institute of Canada and willing to work toward Chartered Insurance Professional (CIP) designation
- No Canadian work experience required however must be eligible to work in Canada.
LI-CLAIMS
LI-HYBRID
**Ce que nous offrons***
En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe:
- Un régime complet d’avantages financiers qui reconnaît vos succès
- Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des aménagements de travail flexibles
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
- Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
- Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
- Un programme d’action communautaire, car ce qui vous tient à cœur
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