Guest Services Team Lead

5 months ago


Vaughan, Canada Schlitterbahn Waterparks and Resorts Full time

Vaughan, Ontario

**Job Category**: Admissions/Guest Services

**Req ID**18384

**Overview**:
**$18.90 / hour**

**REQUIREMENT**:
Joining our Canada’s Wonderland team means you’ll provide guests with exceptional service when they visit the park.

You’ll also
- Open and close the front gate and phone room areas with the leadership team.
- Coordinate with guests and departments to resolve guest issues.
- Promote a positive environment for guests and associates.
- Assist with ride accommodations program.
- Motivate, mentor, and manage the performance of Guest Services Associates.
- Have other opportunities to learn and expand your knowledge.

Some of our amazing perks and benefits:

- FREE Admission to Canada’s Wonderland and other Cedar Fair parks
- Earn promotional tickets for friends & family
- 20% discount on Merchandise and at select Food locations; employee cafeteria with discounted food.
- FREE and/or discounted admission to many Ontario attractions.
- Work with a diverse team in a fun environment.
- Employee events with RIDES, GAMES, and FREE FOOD

**Responsibilities**:
Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Canada’s Wonderland. We are the ultimate destination for award-winning attractions, food, live shows, and events We want YOU to join us in making people happy As a member of our team, you’ll
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge, and experience that will benefit in your future.

**Qualifications**:

- You
- Experience and confidence in resolving difficult guest situations.
- Individuals who are cheerful and courteous with superior communication skills.
- People who love helping others and support the needs of guests and employees.
- Individuals with a passion and excitement about Canada’s Wonderland.
- Must be available to work full-time hours starting in May
- Availability that includes working flexible shifts on days, evenings, weekends, and holidays.



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