Manager, Fraud Risk Management
2 months ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
**About the role**:
Fraud management is increasingly important to policyholders. To serve Sun Life’s clients as industry leaders, Canadian Operations’ Fraud Risk Management area will identify, mitigate and respond to criminal threats using various tools, technologies and strategies.
As the sophistication and scope of fraud schemes escalate, the Manager will need to lead change while maintaining the daily operations.
This role is primarily focused on the dental business for the **Canadian Dental Care Plan** (CDCP) and can be based out of Waterloo, Toronto or Montreal.
**What will you do?**
- Lead direct reports in executing quality service delivery and support them by providing direction, setting clear expectations, coaching, being available, fostering engagement and holding individuals accountable for results.
- Develop the team’s competencies to fully utilize individual team members’ strengths and talents.
- Champion a culture of continuous improvement and innovation to deliver on the ever-evolving expectations of our plan members and plan sponsors, and emerging trends related to fraud and abuse matters.
- Collaborate effectively with internal and external stakeholders.
- Monitor emerging trends in dental care to identify potential risk of misuse or abuse of dental claims.
- Participate in speaking engagements, presentations and client meetings.
**What do you need to succeed?**
- Minimum of two years experience leading a team focused on fraud and abuse management, criminal investigations or equivalency.
- Strong knowledge of dental terminology and expense codes.
- Superior leadership skills, ability to influence solutions and facilitate cross-departmental teamwork that meets the needs of the business strategy.
- Strong analytical skills and critical thinking with attention to accuracy and details.
- Excellent communication skills (written and verbal), interviewing and experience presenting sensitive matters to customers or senior management.
- Superior organizational skills and ability to multi-task, prioritize initiatives and execute effectively.
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position includes managing both French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team.
**Preferred Skills**:
- Dental industry expertise attained through experience as a dental professional.
- University degree or postsecondary education in a related field.
- Experience working within investigations, audit, or policing.
- Fluency in two or more languages.
**Unique Requirements**:
- This position can be based in Waterloo, Toronto or Montreal.
- Some travel may be required.
**What's in it for you?**
- Hybrid work environment
- A friendly, collaborative, and inclusive culture
- 20 vacation days per year
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- The opportunity to move along a variety of career paths with amazing networking potential
- Access to our Global Learning Centre, available 24/7 for your learning needs
- Wellness programs that support the three pillars of your health - mental, physical and financial
**Recent Awards**:
- We are honoured to be recognized as a 2022, 2023 and 2024** Best Workplaces in Canada** by Great Place to Work® Canada
- Great Place to Work® list for **Best Workplaces for #HybridWork** 2022
- Great Place to Work® list for **Best Workplaces for Professional Development in Canada** 2022
- Named “**Best Places to Work**” by Glassdoor, 2021 and 2023
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
**Salary Range**:
78,000/78 000 - 128,000/128 000
**Job Category**:
Risk Management
**Posting End Date**:
01/12/2024
-
Manager - Fraud Risk Oversight
7 months ago
Toronto, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
AVP, Fraud Risk Management
4 months ago
Old Toronto, Canada TD Bank Full timeh3>AVP, Fraud Risk Management Sector: Risk Management Salary Details: We are committed to offering fair and equitable compensation to all our colleagues. li>As an executive member of the Bank’s second line of defence for fraud risk management, this position has both the accountability and the authority to challenge the work of the first line of defence in...
-
Avp, Fraud Risk Management
4 months ago
Toronto, Canada TD Bank Full time**Work Location**: Canada **Hours**: 37.5 **Line of Business**: Risk Management **Pay Details**: - **As an executive member of the Bank’s second line of defence for fraud risk management, this position has both the accountability and the authority to challenge the work of the first line of defence in support of the Bank’s standards, policies, and...
-
Manager, Operational Risk Program, Fraud Risk
7 months ago
Toronto, Canada Scotiabank Full timeRequisition ID: 193434 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the 2nd Line Enterprise Fraud Risk Governance & Strategy Team, ensuring specific goals, plans, and initiatives are executed/delivered in support of the team’s business strategies and...
-
Strategic Fraud Risk Manager
3 weeks ago
Old Toronto, Canada Société Financière Manuvie Full timeJob Description:The Strategic Fraud Risk Manager plays a critical role in developing and implementing comprehensive fraud prevention, detection, and mitigation strategies across all areas of Société Financière Manuvie. As part of the Strategy, Governance and Controls team, this senior leader is responsible for analyzing fraud trends, creating mitigation...
-
Analyst- Fraud Risk
1 week ago
Toronto, Canada Amex Full timeFraud Risk Management (FRM) enables profitable business growth by reducing the risk of fraud and maintaining our customer’s confidence in the security of our products globally. FRM is responsible for creating strategies and building the infrastructure to manage and mitigate emerging fraud risks across all American Express products. FRM is focused on the...
-
Senior Fraud Risk Management Leader
3 weeks ago
Old Toronto, Canada TD Bank Full timeAt TD Bank, we are committed to delivering legendary customer experiences and fostering a culture of excellence. We seek an experienced Senior Fraud Risk Management Leader to join our team in this critical role.About the RoleThis is a unique opportunity for a seasoned risk management professional to drive strategic fraud risk management programs and lead the...
-
Manager, Fraud Risk, Governance
6 days ago
Toronto, Canada Scotiabank Full timeRequisition ID: 166464 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose of Job** Contributes to the overall success of the 2nd Line Enterprise Fraud Risk Governance & Strategy Team, ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team’s...
-
Manager, Fraud Analytics
7 months ago
Toronto, Canada Scotiabank Full time**Requisition ID**: 193724 **Employee Referral Program - Potential Reward**: $2,000.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. **Is This Role Right for You? In this role, you will**: - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships,...
-
Manager, Fraud Analytics
7 months ago
Toronto, Canada Scotiabank Full timeRequisition ID: 199324 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Is this role right for you? In this role you will**: - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Develop, execute and monitor fraud...
-
Fraud Strategy Manager
7 months ago
Toronto, Canada DataVisor Full timeAbout DataVisor: DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering...
-
Director, Fraud Management Detection
3 weeks ago
Toronto, Canada Scotiabank Full timeRequisition ID: 212596 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Director, Fraud Management Detection & Application Fraud leads and oversees Fraud Detection & Application Teams in Canada ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing...
-
Fraud and Risk Analyst-payments
4 months ago
Toronto, Canada Lyft Full timeAt Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Trust and confidence is fundamental to the Lyft marketplace, and the Fraud and Risk Analytics team is charged with providing and ensuring that trust and safety to all...
-
Fraud and Risk Analyst-identity
4 months ago
Toronto, Canada Lyft Full timeAt Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Trust and confidence is fundamental to the Lyft marketplace, and the Fraud and Risk Analytics team is charged with providing and ensuring that trust and safety to all...
-
Manager, Fraud Prevention
2 days ago
Toronto, Canada Red Label Vacations Full time**CAREER OPPORTUNITY** **Position**: Manager, Fraud Prevention **Department**: Fraud Prevention **Line of Business**:Retail and Wholesale **Location**:Head Office, Mississauga, Ontario **SUMMARY** The Manager, Fraud Prevention will be responsible for leading the Fraud Prevention department and the team, directing the identification and investigation of...
-
Manager, Tangerine Fraud Analytics
7 months ago
Toronto, Canada Tangerine Full time**Requisition ID**: 184257 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...
-
Assistant Manager, Fraud Deterrence
4 days ago
Toronto, Canada Scotiabank Full timeRequisition ID: 151888 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Position : Assistant Manager Fraud Deterrence - Deposit Fraud / Fraud Deterrence** **_ Purpose_** Contributes to the overall success of Fraud Deterrence (FD) by ensuring specific individual goals, plans, initiatives are executed...
-
Head, Fraud Management
7 months ago
Toronto, Canada Tangerine Full time**Requisition ID**: 196965 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...
-
Fraud Investigator
3 months ago
Toronto, Canada Equifax Full time**Synopsis of the role**: **What you’ll do** - Partner with internal client departments, such as credit risk, fraud strategy, compliance, etc. - Review, maintain and optimize rules that trigger fraud alerts. - Generate performance reports for leadership. - Timely reporting of current and historical fraud trends to enrich consortium data. - Prepare and...
-
Director, Fraud Risk Management Innovation
2 months ago
Old Toronto, Canada Tangerine Bank Full timeTitle: Director, Loss Prevention Technology - TangerineRequisition ID: 203774Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in...