Chief Operating Officer

7 months ago

Toronto, Canada Knix Full time

Knix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space.

We are growing the senior executive team and are in search of a
**Chief Operating Officer (COO) **who will build and lead the operational engine of the business, enabling business growth & value creation and delivering successful channel & supply chain diversification. Reporting to the Founder and CEO, Joanna Griffiths, the COO will direct and provide executive leadership to the areas of Technology, Process Improvement & Transformation, Store/Omnichannel Enablement, Production & Design, Supply Chain, and Regulatory Compliance. The organization is scaling, with ambitions to double revenues over the next three years and the growth strategy is centred on building an omnichannel presence, scaling the brand’s digital presence, Knix branded retail stores, wholesale partnerships as well as expanding internationally.

Location: Toronto, Ontario, Canada

**Overview of Responsibilities**

There are (5) main areas of responsibility for this role today, with endless opportunities to shape the future of how we enable our operations to deliver value to our customers:
**1) Executive Leadership & Strategy**:

- Play a crucial role in driving operational excellence and overall business growth. Drive change and set out and execute the operational strategy to support value creation, growth, profitability, and scalability.
- Planning & Process: Lead strategy through to execution for critical initiatives, building plans and appropriate resources to deliver on goals
- Play a critical role in transforming organizational processes and engineering our current setup to ensure we are optimized to hit our revenue goals.
- Ensure optimal operations as the business expands across international markets and business models, building processes, systems & tools and inspiring the teams to think and act entrepreneurial as the business is scaling.
- Lead, mentor, and develop a high-performing operations and technology team, coach people and foster a culture of speed, agility, collaboration, communication and accountability. Support the business culture evolution by building on the values of Knix while instilling a performance focus.
- Establish and monitor KPIs to measure and report on operational performance, providing insights and recommendations to the executive team.

**2) Technology**:

- Provide leadership to an existing technology team, including digital commerce, operations technology, QA & IT. Enable their roadmap to better support the business, internal systems and processes as we scale - ensuring decisions and information flow optimally through the company.
- Leverage technology and systems to provide exceptional consumer experiences in all distribution channels and markets, including managing returns and exchanges, addressing customer queries, and ensuring timely order fulfilment; enable consumers to buy online and return in-store and keep an eye on where the industry is heading.
- Collaborate with cross-functional teams to develop and implement strategies for enhancing the customer and partner experience, including the ongoing optimization and development of a best-in-class e-commerce platform, seamless order fulfilment and responsive customer support. Lead and build the operational capability for the wholesale business and create a B2B platform.

**3) Production & Design**:

- Working with the Chief Product Officer, who will be a direct report, to level up the sourcing, production, QA, and product design functions to improve speed to market and support business growth and objectives.
- Lead and optimize end-to-end supply chain management, including sourcing, production and logistics. Ensuring the production & sourcing and supply chain & logistics teams, maintain strong relationships with suppliers, manufacturers, and logistics partners, resulting in smooth operations and on-time deliveries, cost savings and vendor diversity.
- Ensure the business has the infrastructure across technology enablement, supply chain, logistics, production, sourcing and product design to have clear visibility into product timelines and effectively optimize the management and flow of products.

**4) Supply Chain**:

- Develop a supply chain management and logistics roadmap to support profitable growth, internationalization and channel diversification.
- Leverage an organization with a track record of success in fulfilment capability within e-commerce and retail - provide strategy and capability for the expansion into wholesale, new markets and new business models.
- Meet demand, accurate forecasting, efficient production planning, and responsive supply chain management.

**5) Regulatory**:

- Ide

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