Member Service Consultant

3 weeks ago


Stittsville, Canada CAA North & East Ontario Full time

**POSITION: Member Service Consultant**

**LOCATION: Stittsville Travel Store -** **5703 Hazeldean Rd, Stittsville, ON**

**TERM: Permanent Part-Time, 18-20 hours/week**

Our Member Service Consultants deliver exceptional customer service and promote the benefits of CAA memberships and services. They are responsible for greeting Members, providing expert guidance, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.

Member Service Consultants actively promote and sell CAA memberships, manage Member account updates, and handle merchandise sales to enhance the Member experience. They possess excellent communication skills, strong organizational skills, and the ability to work effectively in a team environment.

**Responsibilities**:
Membership Sales and Renewals:

- Provide outstanding service to Members by addressing inquiries, resolving issues, and offering expert guidance on CAA products and services.
- Promote and sell CAA memberships, including upgrades, automatic renewal options, and additional associate memberships to eligible prospects and existing members.
- Efficiently manage Member account updates, including personal information changes, billing preferences, and communication preferences.

Merchandise Sales:

- Sell store merchandise, including travel accessories, automotive products, and other relevant items, to enhance the member experience.
- Provide Members with services such as auto travel materials, passport photos, and International Drivers Permits (IDP)
- Assist Members in using CAA Express, ensuring a smooth and efficient experience.
- Perform various administrative tasks, including restocking brochures and merchandise, conducting inventory, and accepting insurance payments.

**Requirements**: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma or equivalent
- Proven experience of one (1) year in a retail customer service or sales role
- Proven ability to deliver exceptional customer service, consistently elevating overall customer satisfaction.
- Exceptional customer service and communication skills
- Familiarity with POS systems
- Fluency in both Official Languages is an asset

Employment is contingent on a satisfactory Criminal Background Check and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

**Job Types**: Part-time, Permanent

**Salary**: $20.25 per hour

**Benefits**:

- Flexible schedule
- On-site parking
- Store discount

Schedule:

- Day shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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