Travel Consultant

**CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.**:
CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We are an equal opportunity employer with some excellent benefits.

**Why work with us?**:

- We help people develop their professional interests and support career development within the Club
- We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage*
- (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)_
- Generous paid time off policies
- Defined Contribution Pension Plan
- Our members are the best, and all our full time staff are members
- (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)_
- We do good things for people. As a not for profit, we advocate for passenger rights and safety on the roads. We sponsor car seat clinics; offer free battery tests and a host of other member services.
- We offer Educational Travel Tours (familiarization trips) to our travel employees.
- Generous discounts on merchandise sold in stores and applicable discounts on travel.
- You will not be bored We are a medium sized employer (less than 200 employees) who do a lot of interesting things.
That means our employees are empowered to ask questions & provide input and we can act on it quickly.

**POSITION: Travel Consultant**

**LOCATION: Stittsville Travel Store - 5703 Hazeldean Rd. Unit 8, Stittsville, ON**

**TERM: Full-Time, Permanent**

Our Travel Consultants curate personalized travel experiences tailored to the unique preferences and requirements of every Member. Collaborating with the sales team, they work towards achieving individual and team sales targets, promoting North American and International travel packages, upgrades, and additional services that cater to the unique preferences of our Members.

**Responsibilities**:
Travel Planning and Client Consultation:

- Conduct thorough consultations with clients to understand their travel preferences, budget, and special requirements.
- Recommend suitable destinations, accommodations, transportation options, and activities based on client preferences and current travel trends.
- Create personalized travel itineraries that align with each client's unique needs and desires.

Travel Insurance Sales:

- Offer and sell travel insurance policies to clients, emphasizing the importance of coverage for unforeseen events during their travels.
- Provide guidance on selecting insurance options that align with their specific needs.

Booking and Reservation Management:

- Handle all aspects of travel bookings, including flights, hotels, car rentals, cruises, tours, and other travel-related services.
- Ensure the accuracy of reservations, promptly confirm bookings, and maintain clear communication with clients throughout the booking process.
- Manage changes to bookings, cancellations, and rebooking as needed.

Financial Management and Transparency:

- Present pricing options and financial breakdowns transparently to clients.
- Process payments, deposits, and refunds in accordance with company policies and industry standards.
- Maintain accurate financial records and documentation.

**Requirements**:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Travel Industry Council of Ontario (TICO) certification is required.
- Certified Travel Counsellor (CTC) designation or active pursuit thereof is required.
- Proven experience in a relevant travel sales role
- Demonstrated sales acumen with a proven track record of meeting or exceeding sales targets.
- Exceptional customer service and communication skills
- Fluency in both Official Languages is an asset

**Compensation**:

- Base Salary: $35,500 - $42,500
- Generous Sales Incentive Structure
- Health & Dental Plan
- Pension Plan
- 3 Weeks Vacation
- CAA Membership

Employment is contingent on a satisfactory Criminal Background Check and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.