IT Solutions Analyst

2 months ago

Vancouver, Canada MServices Limited Partnership Full time

**Your Next Opportunity**
- Would you like to be a part of Canada’s leading and progressive Business Law firm?_

**It is important to note that this role has a requirement to always work onsite in the Vancouver office.**

**_ McMillan LLP is proud to be recognized as one of only two law firms selected for this year’s prestigious Canada’s Top 100 Employers 2024 list by MediaCorp Inc., as announced in the Globe and Mail. McMillan has been recognized for its inclusive HR practices, including comprehensive employee support programs for parents, a culture that values diversity and inclusion, and career development opportunities for women, with 71% of managers at McMillan being women. These initiatives are part of the firm’s broader strategy to ensure a supportive and engaging work environment, which has been instrumental in attracting and retaining top legal talent. By fostering a supportive workplace culture, McMillan serves clients with excellence and responsiveness, delivering the real-time solutions they need to stay ahead._**

**What You’ll Do**
- Duties and Responsibilities:_
- Provide technical assistance and support for incoming service requests related to the firm’s computer systems, hardware, software, remote access, and mobile devices.
- Monitor service desk phone and ticket management queues. Resolve and respond to all requests in a professional, confident, and courteous manner.
- Liaise with respective personnel to provide onsite support and setup of AV conferencing technology in boardrooms and to coordinate local troubleshooting as required
- Meeting room and computer equipment moves and setup, supporting video/web conferencing platforms - Cisco Webex, MS Teams, and Zoom.
- Thoroughly document support requests using the service desk ticketing system - Service Now.
- Adheres to the firm’s Incident, Problem and Change Management processes escalating to manager and/or technical IT Service Owner when additional support is required.
- Supports IT Service Owners team with remote, hands-on troubleshooting and support for local IT systems and services.
- Support the delivery and adoption of the firm’s project roadmap in partnership with the EPMO.
- As the local Vancouver IT resource, you are required to build and maintain relationships and to assist with office special projects and local initiatives as required.
- Participate in weekly rotating schedule for on-call support outside of regular business hours.
- Identify trends in issue reporting and collaborate to develop preventative solutions.
- Maintain the IT Knowledge Base to document problems, solutions, and workarounds.
- Travel to other offices as required.
- Willing to work flexible hours when required.

**What You Bring**

**McMillan Offers You**

Growth

Mentorship and Support

Training as Software Evolves

Commensurate Compensation and Benefits Package

Fun Work Environment

Continuous Learning & Development

Salary Range: $54,000 - $63,000 annually

**McMillan = You**

At the heart of our commitment to being a first-mover on important issues, McMillan believes that equity, diversity and inclusion are catalysts for success. By embracing our differences, we create an inclusive culture that enriches our collective knowledge, broadens our perspectives, and propels us forward. We are dedicated to fostering an environment where everyone feels empowered to bring their whole selves to work, knowing it is through our individual experiences that we can all come together to truly make a positive impact in our firm, for our clients, within our communities, and beyond.

At McMillan, we know we will achieve the most success by attracting and retaining the best talent, and by representing and supporting communities from which we draw our members, the communities in which we live and work and the communities to which we provide legal services.

We are a law firm that prides itself in sustained quality and excellence in service while fostering a positive and collegial work environment which nurtures mentoring inspires enthusiasm and professional excellence. We commit to putting our best efforts forward in achieving our goals, and the goals of our clients. You can help us in that journey

Need another reason to consider McMillan? Let’s work together to help you achieve your professional goals and career development.

**Let’s get started**

**McMillan LLP is committed to fostering a culture of inclusion and diversity. We respect and embrace the unique backgrounds, perspectives and experiences of individuals at all levels of the firm. This enables us to provide innovative client service, contribute fully to our communities and advance our firm’s values.

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