First-line Support Specialist

2 days ago


Kitchener, Canada Waterloo Region District School Board Full time

First-line Support Specialist (E) Information Technology Services (ITS) Applicants will be considered in the following order: 1) Qualified permanent ESS/OSSTF Bargaining Unit employees. 2) Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees.3) Qualified external applicants (includes employees from other Bargaining Units).The Waterloo Region District School Board is situated Canadas innovation heartland, where we are innovating tomorrow by educating today. The Board provides a comprehensive educational program for approximately 64,000 students in the Region of Waterloo. The Board is the seventh largest public school district in Ontario with 16 secondary schools, 106 elementary schools, and approximately 11,000 staff members.
Work cooperatively as a member of the ITS team to fulfill the mandate and goals of the department. Other duties as assigned by the Information Technology Management team. Qualifications A minimum of a two (2) year Information Technology College Diploma is required. 2 years of experience in an ITS or Educational organization with the demonstrated ability to: Provide effective customer services Follow defined process, policy and procedure Prioritize work and problem solve customer issues.



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