Technology Support Specialist

4 months ago

Kitchener, Canada Schlegel Villages Full time

**Schlegel Villages has an exciting opportunity for a solutions-oriented team member to join our Support Office team as Technology Support Specialist.**

**Schlegel Villages Support Office is located in Kitchener, Ontario however this role provides support to Villages located throughout southern Ontario.**

**As our Technology Support Specialist joining our Support Office, you will**:

- Deliver outstanding customer service, technical support and training for team members and residents within the villages.
- Provide support with troubleshooting hardware, software, and networking issues, as well as ensuring that all computing operations run with optimal performance and security.
- Follow up to ensure complete resolution of issues. Close assigned tickets and redirect or escalate problems to the appropriate resources when necessary.
- Provide support for our Residents on any Telephone or cable TV related issues.
- Maintain mobile devices (Apple & Android) through the Mobile Device Manager (MDM).
- Maintain the current network and systems infrastructure and policies.
- Diagnose and resolve hardware, software, networking, and system issues when they arise. This includes replacing hardware components (RAM, SSD/HDD etc.)
- Perform Cat 5/6 crimping, patch paneling and network troubleshooting as needed.
- Adhere to all software and hardware licensing requirements.
- Create and maintain detailed documentation related to system configuration, process mapping, and service records.

**To be successful as our new Technology Support Specialist, you will**:

- Provide Exceptional Customer Service mindset & approach.
- Demonstrate solid team work, willingness to help others and an in-depth understanding of information systems and computing solutions.
- Hold a post-secondary degree in Information Technology, Computer Science, Software Engineering or equivalent field of study an acceptable combination of education and experience will be considered.
- Have 3-5 years of experience in help desk or system administration.
- Have excellent communication skills, organization skills and the ability to convey technical solutions and to collaborate effectively with internal and external users.
- Demonstrate effective problem-solving and prioritization skills, with the ability to evaluate and interpret findings to determine viable solutions and root causes.
- Demonstrate a strong understanding of Windows Server OS, Active Directory, Office 365, and Microsoft Azure.
- Be proficient in troubleshooting and managing networked information systems and computing solutions. Strong experience with Microsoft desktop operating systems, Microsoft 365, Active Directory, and Microsoft Azure.
- Have experience troubleshooting WAN, LAN, VPN, Wi Fi, and phone issues.
- Have experience in the administration, troubleshooting and operation of Microsoft desktop operating systems-Windows 10 Professional.
- Have networking management experience (Fiber, Cat6, Cat5 and Cat3) and switch management experience.
- Provide VOIP phone system support, move, add and change (MAC)
- Have experience with troubleshooting and maintenance of Zebra label printers, multifunction printers, desktops, and laptops

**Assets**:

- Excellent ability to solve problems using in-depth understanding of networked information systems and computing solutions.
- Great team player, willing to handle all support requests with courtesy and professionalism.
- A self-starter, able to work independently and in a team environment.
- Experience in healthcare an asset.

**Special Conditions**:
**You can be you while being a part of our family**.
- At Schlegel Villages we are redefining elder care through _innovation_, _Village design_ and _culture_ change, but we know the key to our Village success, and our residents’ satisfaction, is YOU and our teams._
- We aspire to provide all members of our communities, including team members, with a life enriching experience. We are family owned and operated and we take our mission seriously: “to provide holistic health care in a home environment, located within an internal neighbourhood design that promotes a caring community with emphasis on optimal health and life purpose for each resident”._
- We’d love to talk to you about what makes us different._
- Schlegel Villages is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with the hiring leader._

**Education**: Preferred
- Bachelors or better
- Technical/other training or better

**Skills**: Preferred
- Dependability
- Consulting
- Teamwork
- Microsoft Outlook
- Customer Service
- Time Management
- Advising

**Behaviors**: Preferred

  • Data & Advanced Technologies Coordinator

    4 days ago

    Kitchener, Canada Communitech Technology Association Full time

    **Communitech helps founders start, grow and succeed** At Communitech, we’re all about the “F” word. Founders. We were built by tech founders who saw the need for a community of support to help ensure the future prosperity of Canada. No other innovation hub can say that, which is pretty cool. Established in 1997, our mission has been our guide ever...

  • Personal Support Worker

    3 weeks ago

    Kitchener, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment, and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Toronto. You will be required to assist with daily...

  • IT (Information Technology) Support Specialist

    7 months ago

    Kitchener-Waterloo, Canada House of Friendship Full time

    At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Client Success Specialist

    1 week ago

    Kitchener, Canada GTY Technology Full time

    Bonfire is seeking a full-time Client Success Specialist to play a key role as a member of the Client Experience - Success team. We’re looking for team members who will make an impact, drive results, remain humble, and feel no job is too small. As a Client Success Specialist, you will support and advocate for our customers to ensure high adoption, upsell...

  • Education Specialist, Construction and Technology

    3 weeks ago

    Kitchener, Ontario, Canada Waterloo Region District School Board Full time

    We are seeking an experienced educator to join our team as an Education Specialist in Construction and Technology. This is a Long-term Occasional (LTO) position that will commence on January 31, 2025, and conclude on June 27, 2025.Job SummaryThis role involves teaching two sections of Grade 10 Construction and one section of Grade 9 Technology at Grand River...

  • Junior IT Support Specialist

    6 months ago

    Kitchener, Canada Brock Solutions Full time

    Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning,...

  • Sales Support Specialist

    3 weeks ago

    Kitchener, Canada Deep Trekker Inc. Full time

    About Deep Trekker:Deep Trekker is a leader in innovative underwater robotics, providing cutting-edge solutions for various industries, including defense, aquaculture, infrastructure inspection, and more. We are looking for a motivated Sales Support Specialist to support our growing sales team.Job Description:The Sales Support Specialist will play a crucial...

  • Sales Support Specialist

    2 months ago

    Kitchener, Canada Deep Trekker Inc. Full time

    About Deep Trekker:Deep Trekker is a leader in innovative underwater robotics, providing cutting-edge solutions for various industries, including defense, aquaculture, infrastructure inspection, and more. We are looking for a motivated Sales Support Specialist to support our growing sales team.Job Description:The Sales Support Specialist will play a crucial...

  • Sales Support Specialist

    2 months ago

    Kitchener, Canada Deep Trekker Inc. Full time

    About Deep Trekker: Deep Trekker is a leader in innovative underwater robotics, providing cutting-edge solutions for various industries, including defense, aquaculture, infrastructure inspection, and more. We are looking for a motivated Sales Support Specialist to support our growing sales team. Job Description: The Sales Support Specialist will play a...

  • Sales Support Specialist

    2 months ago

    Kitchener, Canada Deep Trekker Inc. Full time

    About Deep Trekker:Deep Trekker is a leader in innovative underwater robotics, providing cutting-edge solutions for various industries, including defense, aquaculture, infrastructure inspection, and more. We are looking for a motivated Sales Support Specialist to support our growing sales team.Job Description:The Sales Support Specialist will play a crucial...

  • First-line Support Specialist

    2 days ago

    Kitchener, Canada Waterloo Region District School Board Full time

    First-line Support Specialist (E) Information Technology Services (ITS) Applicants will be considered in the following order: 1) Qualified permanent ESS/OSSTF Bargaining Unit employees. 2) Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees.3) Qualified external applicants (includes employees from other Bargaining...

  • IT Systems Support Specialist

    1 month ago

    Kitchener, Canada Schlegel Villages Inc Full time

    **Schlegel Villages has an exciting opportunity for a solutions-oriented team member to join our Support Office team as an IT Systems Support Specialist (Tier 2).** **Schlegel Villages' Support Office is located in Kitchener, Ontario however this role provides support to Villages located throughout southern Ontario.** **As our IT Systems Support Specialist...

  • Senior Visual Communication Specialist

    4 weeks ago

    Kitchener, Ontario, Canada Mad Hatter Technology Inc. Full time

    Mad Hatter Technology Inc. is seeking a highly skilled and creative Senior Visual Communication Specialist to join our team. This role offers an exciting opportunity for the ideal candidate to utilize their expertise in visual design to drive business success.The estimated annual salary for this position is approximately $85,000 - $110,000 depending on...

  • Content Writer

    4 days ago

    Kitchener, Canada Communitech Technology Association Full time

    **Communitech helps founders start, grow and succeed** At Communitech, we’re all about the “F” word. Founders. We were built by tech founders who saw the need for a community of support to help ensure the future prosperity of Canada. No other innovation hub can say that, which is pretty cool. Established in 1997, our mission has been our guide ever...

  • Accounting Specialist

    6 months ago

    Kitchener, Canada Communitech Technology Association Full time

    **Accounting Specialist** **Communitech helps founders start, grow and succeed** At Communitech, we’re all about the “F” word. Founders. We were built by tech founders who saw the need for a community of support to help ensure the future prosperity of Canada. No other innovation hub can say that, which is pretty cool. Established in 1997, our...

  • Software Development Specialist

    4 weeks ago

    Kitchener, Ontario, Canada Gain-a-Lytics Full time

    Job DescriptionWe are seeking a highly skilled Software Development Specialist to join our team at Gain-a-Lytics, where you will play a crucial role in developing innovative software solutions that contribute to environmental preservation and conservation.Key Responsibilities:Design, develop, test, and maintain software applications using various programming...

  • Support Specialist

    7 months ago

    Kitchener, Canada Waterloo Region District School Board Full time

    **Support Specialist (G) -Secondary** **Information Technology Services (ITS) **_Applicants will be considered in the following order:_*** **_1) Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees._**_ _** **_2) Qualified external applicants (includes employees from other Bargaining Units)_*** **_Responsibilities _** -...

  • Program Manager, Strategic Initiatives

    3 months ago

    Kitchener, Canada Communitech Technology Association Full time

    Full Time Contract position with benefits until March 31, 2026 **Communitech helps founders start, grow and succeed** At Communitech, we’re all about the “F” word. Founders. We were built by tech founders who saw the need for a community of support to help ensure the future prosperity of Canada. No other innovation hub can say that, which is pretty...

  • Database Administrator

    4 days ago

    Kitchener, Canada Communitech Technology Association Full time

    **Database Administrator** Full Time Contract position with benefits until March 31, 2026 * Communitech helps founders start, grow and succeed* At Communitech, we’re all about the “F” word. Founders. We were built by tech founders who saw the need for a community of support to help ensure the future prosperity of Canada. No other innovation hub can...

  • Technical Support Specialist

    1 week ago

    Kitchener, Canada Clearpath Inc. Full time

    Position: Technical Support Specialist Location: Kitchener **Job Type**: Full-Time Permanent Experience: 3+ years customer-facing work experience Education: Bachelors in related field Division: OTTO Motors **About OTTO Motors (Division of Clearpath Robotics)** **About the Job** Clearpath is seeking a Technical Support Specialist to join our highly...