Personal Lines Underwriting and Administrative

5 days ago

Kitchener, Canada Marsh Full time

**Personal Lines Underwriting and Administrative Support Specialist**

**What can you expect**:
We are seeking an Underwriting Specialist to provide support to the Personal Lines Brokers with post placement policy issuance of new business, endorsements, and cancellations in the applicable carrier portal system(s). This position requires a strong understanding of our major markets from an underwriting, product knowledge and system perspective. This individual will have a strong attention to detail to ensure business in bound in adherence with company guidelines.

**What is in it for you?**
- Marsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work
- A company with a strong Brand and strong results to match
- Culture of internal mobility, collaboration, and valued partnership with HR from the business.
- Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
- Competitive pay (salary and bonus potential), Full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.)
- Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
- Entitled to vacation, floating holidays, time off to give back to your community, 10 sick days, and nine company holidays (with early dismissal).
- Multiple medical, dental, and vision plans with choices to fit all needs and budgets
- Benefits coverage starting Day 1

**We will count on you to**:

- Ensure timely and accurate underwriting and issuance of new business within carrier timelines
- Ensure timely and accurate underwriting and issuance of endorsements and cancellations
- Review incoming requests from brokers for accuracy and completeness of documentation to ensure broker binding authority is maintained
- Ability to update client files and carrier systems in a proficient and accurate manner
- Ability to handle increased volumes of work during our peak periods
- Ability to document client files in a thorough manner
- Contribute to the achievement of departmental Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives
- Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
- Maintain a strong technical understanding of all major classes of Insurance and specialist services that the Company offers to its customers
- Maintain a solid understanding of the core aspects of relevant Insurance and related legislation
- Work with Senior Operations Services Executive and Operations Services Leader to identify continuous improvement opportunities within operational processes
- Build and maintain strong working relationships with internal and external stakeholders.
- General servicing skills and professional etiquette
- Continue to develop skills & knowledge by seeking out opportunities for growth
- Maintain an adaptable and flexible approach to the work environment
- Build, maintain and demonstrate a comprehensive knowledge and understanding of Marsh business and Insurance practices
- Take ownership of personal development and behaviors, proactively improving knowledge and skills
- Align personal behaviors to Marsh IGNITE Principles
- Share best practice and knowledge across Marsh Operations teams and stakeholders
- Adhere strictly to the Company's Quality practices and other systems and procedures
- Comply fully with the Company's Errors and Omissions avoidance policy
- Comply with company policy for continuous professional development

**What you need to have**:

- College/university degree or equivalent work experience
- RIBO license
- Working towards CAIB or CIP considered an asset
- 3+ years’ work experience in personal lines insurance
- Relevant industry practice or Line of Business experience
- Experience working with Insurance Carrier Portal Systems
- Experience with The Agency Manager (TAM) considered an asset

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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