Branch Manager

3 weeks ago

Scarborough, Canada Arbor Memorial Inc Full time

**Branch Manager - Full-Time**

Do you want to spend your days learning? Learning about people, about families, and how to make a difference through compassion? This is all part of a day in the life of a Branch Manager at Arbor Memorial.

Taking care of the details on behalf of others during a significant milestone is important and rewarding work. As Branch Manager, you will use your skills, expertise, and professionalism, to ensure every customer experience is focused on what matters most - because the details make the difference. In a role that contributes to meaningful experiences for families, the day-to-day work means more. And doing it with a team of caring and supportive colleagues is incredibly fulfilling. If this sounds like the opportunity you’re looking for, keep reading.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

**About This Location**:
Resthaven Memorial Gardens located in Scarborough, Ontario is seeking a customer-focused, innovative and results-oriented manager to lead its Sales and Administration team. Resthaven Memorial Gardens conducts approximately 520 interments per year and is supported by an offsite, McDougal & Brown Scarborough, a short distance away which serves approximately 530 families annually.

**About This role**:
Reporting to the Regional Director, Sales, the Branch Manager is responsible for the day-to-day operations of the Branch and is responsible for creating a culture of positive employee engagement in the pursuit of creating best in class Customer Experience. In addition, duties include achieving the annual branch budget, individual and branch sales and product mix objectives. In addition, the Branch Manager is responsible for managing the Branch Administration team

**Key Qualifications and Demonstrated Abilities**:

- A minimum of two years of sales experience and a minimum of two years of management and leadership experience.
- College or university education in business or a related field is preferred.
- Hands-on experience hiring and training new sales employees.
- Highly focused on achieving and exceeding sales results.
- Articulate, confident, and well organized.
- Possessing a proven track record in the use and implementation of Microsoft CRM and is able to directly deliver training to direct reports.
- Excellent interpersonal and communication skills; verbal, written, and presentation skills.
- Excellent computer skills including all day-to-day knowledge requirements of MS Office 365.
- Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, and excellence.

**Responsibilities**:

- Creating and nurturing a workplace culture that embraces teamwork and enhances the employee experience.
- Ensuring our Client Families experience the best in class customer service.
- Achieving, with the goal of surpassing, the annual branch budget, individual and branch sales and product mix objectives including meeting and surpassing profit objectives; accurately forecasting and managing a variety of inventory categories.
- Hiring, training and motivating a growing, diverse sales team.
- Managing the day-to-day operations of the Branch including handling customer issues and complaints in a satisfactory and timely manner.
- Directly managing and coaching a team of Sales Representatives and Branch Administrators.
- Providing on-going recruiting, training and developing of sales employees.
- Directly leading and organizing the sales training program.
- Ensuring full compliance with the requirements of federal and provincial regulatory authorities.
- Demonstrating superior leadership, communication skills and excellent customer service skills.

**About Us**:
At Arbor Memorial, your career can mean more. As compassionate partners in each unique experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter - join Arbor Memorial.
- Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members._
- If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the _Human Resources Department._ Any information received relating to accommodation will be addressed confidentially._

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