Donor Relations Assistant

6 months ago


Barrie, Canada Royal Victoria Regional Health Centre Full time

**Job Description**:
**Responsibilities**:
**Ensuring a positive donor experience by**:

- Accurately entering donor information into Raisers Edge CRM under direction of Donor Database Lead
- Maintaining accuracy of constituent records, including aspects of pipeline management in partnership with Donor Advisors
- Receipting and thanking donors in a timely, personal, meaningful and frictionless way
- Assisting with preparing and maintaining the integrity of mailing lists
- Working with the fundraising team to appropriately remind major donors of annual pledges
- Assisting in the tracking and preparing of cards, letters and relevant collateral for special fundraising programs
- First point of contact for gifts in kind, organizing delivery, storage and distribution in collaboration with the Donor Experience Officer
- Assisting with event registrations and invoice processing

**Encouraging ongoing donor commitment by supporting Stewardship with**:

- Assist with the preparation and distribution of stewardship and cultivation materials including donor reports, holiday cards, cases for support, etc.
- Support the Donor Experience Officer in executing on the Foundation’s recognition strategy, including coordinating in-hospital signage
- Assist with stewardship and engagement events, as required

**Education & Experience**:

- Post-secondary diploma or certificate in office administration, data base management or fundraising
- Minimum 1 year experience in managing a database, including data entry, donation processing, data integrity, etc., preferably in Blackbaud Raisers Edge/NXT
- Proven experience in identifying opportunities for donor engagement and enhanced involvement
- Proven experience and results in supporting events, communications and fund development
- Highly proficient with Microsoft Office, with intermediate to expert skills in Excel and running Mail Merges in Word
- Experience with Blackbaud products (Raisers Edge, NXT, Online Express, Importacular) an asset
- Knowledge of Canada Revenue Agency regulations for charitable tax receipts

**Competencies**:

- Natural orientation to customer service and ability to manage issues to resolution
- Attention to detail, and accuracy in data entry.
- Self-motivated, resourceful and able to work independently.
- Able to manage sensitive data and maintain highest degree of confidentiality.
- Exceptional organizational and time management skills. Able to prioritize work.
- Proactive; shows initiative; anticipates issues in advance.
- Excellent donor relations, interpersonal and communication skills and a demonstrated ability to work effectively with diverse stakeholders.
- Able to work well under pressure, in a fast paced environment with many interruptions.


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