Customer Service and Graphics Manager

3 months ago


Scarborough, Canada Atlantic Packaging Products Ltd Full time

**Responsibilities**:

- Manage a team of Customer Service Representatives that will service sales and customer inquiries with quotes, required project information, pre-print capabilities, preproduction technical support and deliveries.
- Manage the Graphics and Plate team for the deliverables that meet technical expectations and customer lead-times/ OTIF.
- Evaluate and manage Prepress Production resources to enhance high productivity and to maintain the desired level of Customer Service
- Supervise and track projects to ensure that all materials ordered and produced meet the requirements of production.
- Report on KPI’s for Customer Service, Prepress and plate performance.
- Manage plate production and staff using KPI’s to deliver plates on time.
- Manage storage of plates and ensure stored plates are complete and ready to mount.
- Manage Graphics workload to determine when outsourcing is required.
- Manage Graphics and Plate outsourcing.
- Manage roll deliveries ensuring good communication and a positive customer experience always.
- Communicate with Production the project set up with regards to printability and production efficiency.
- Manage customer press approvals.
- Assist sales for customer responses relating to quality.
- Conduct yearly reviews with reports.
- Use Web center to manage graphics projects

**Standard Operating Procedures**:

- Understand the processes that are required for Customer Service and Graphic/Plate SOP’s.
- Follow SOP’s and update as required.
- Articulate the purpose and objectives of the SOP’s to all reports..
- Create a detailed, step-by-step document that outlines the specific actions, procedures, and guidelines for the Customer Service and Graphics process.
- Perform other tasks or jobs as assigned.

**Qualifications**:

- 5 years Pre-print or Flexographic experience.
- Business or technical degree or diploma.
- An entrepreneurial spirit with a strong desire to succeed while getting real satisfaction from helping others reach their goals.
- Experience in Manufacturing
- A positive attitude, enthusiasm, confidence and strong presentation & people skills


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