Infrastructure Manager

1 month ago


Ottawa, Canada Lightspeed Commerce Full time

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place to join our team

As an Infrastructure Manager, you will manage and coordinate the operational aspects of our company's IT infrastructure. Key tasks will involve capacity planning, disaster recovery, knowledge sharing, environment management, cost optimization, and security auditing. A core part of your role will also include the development and implementation of programs to oversee ongoing initiatives, regularly liaise with key stakeholders, and work closely with financial departments to align infrastructure goals with business objectives and budgets.

**Key Responsibilities**:

- **Capacity Planning**: Design and implement a program to analyze and forecast resource usage to anticipate future growth and traffic spikes, ensuring the infrastructure can handle the expected load cost-effectively.
- **Disaster Recovery and Backup**: Develop, manage, and regularly test disaster recovery strategies. Additionally, formulate a program to routinely monitor and update these strategies to ensure continuous effectiveness.
- **Documentation and Knowledge Sharing**: Maintain comprehensive documentation of the infrastructure and institute a knowledge sharing program to foster uniformity and continuity across the team.
- **Environment Management**: Supervise financial controls on run rates and establish a program for routine budget reviews in collaboration with the finance team. This responsibility includes directing procurement initiatives with the accounts payable and procurement teams.
- **Infrastructure Cost Optimization**: Develop an infrastructure and platform vendor management program for efficient cost control. Regularly collaborate with finance and procurement departments to ensure budgetary compliance and facilitate procurement initiatives.
- **Security and Compliance**: Set up a program to monitor and maintain security best practices to protect customer data and infrastructure.
- **Tool Acquisition and Management**: Lead a tool vendor management program for the acquisition of beneficial tools into the organization. Keep track of both capital and operational expenses associated with these tools. For each tool acquired, document contractual documents, support contacts, and potential support risks.

In all these areas, you will be expected to regularly present summary representations of the program's progress and initiatives to key stakeholders to ensure transparency and alignment with broader company objectives.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- A minimum of 7 years of experience in managing IT infrastructure.
- Proven experience as an Infrastructure Manager, IT Manager or similar role.
- Expertise in system installation, configuration, and analysis.
- Strong knowledge of system security and data backup/recovery.
- Familiarity with various operating systems and platforms.
- Knowledge of data center management and data governance.
- Excellent knowledge of project management principles and experience in managing large scale projects.
- Ability to manage and prioritize tasks and projects.
- Familiarity with IT management frameworks (e.g., ITIL, COBIT).

**Preferred Skills**:

- Project management certification (such as PMP).
- Experience with cloud platforms (such as AWS, Azure, Google Cloud).
- Familiarity with networking technologies and protocols.

**Soft Skills**:

- Leadership and team-building skills.
- Strong communication skills.
- Problem-solving abilities.
- Adaptability.
- Ability to work under pressure.

**We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and let's have a chat**

**What's in it for you?**

Come live the Lightspeed experience...
- Lots of autonomy, flexible work culture and the option of fully remote work
- Genuine career opportunities in a company that's creating new jobs every day
- Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
- Work in a team big enough for growth but lean enough to make a real impact
- Development of very high traffic products, used at the global scale
- Opportunities to learn and expand your skill set
- Become a valued part of the diverse and inclusive Lightspeed family

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed equity scheme (we are all owners)
- Flexible paid time off policy
- Health Insurance
- Health and wellness benefit of $500 per year
- Paid leave and assistance for new parents
- Mental health online platform and counselling & coaching services
- Volunteer day

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and



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