Assistant General Manager
1 month ago
The Role:
Responsible for the day-to-day operations of the hotel and supports the General Manager - and in turn the entire Hotel family, as a key member of the property leadership team.
The Assistant General Manager directs and coordinates hotels activities to obtain optimum efficiency, economy of operations, and maximize full potential - with a balanced focus on hotel's profitability, guest experience, and employee satisfaction.
Key areas of focus for the AGM will include but are not limited to: Overall Service Delivery, Building, Grounds and Preventative Maintenance, QA, Banquet / F&B Floor Operations, Revenue Management, Sales, Brand Championing, and Process / Project Management.
Duties and Responsibilities:
- Function as General Manager in their absence.
- Assist General Manager with duties, projects and tasks as assigned.
- Always approachable, and have an open-door policy at all times.
- Builds strong working relationships and communications well with Hotel staff, Department Heads and vendors to ensure maximum operating effectiveness.
- Ability to appropriately assign or delegate work and authority to others in the accomplishment of goals, and provide coaching, advice and assistance as required.
- Available to work when needed, including weekends, holidays, and nights.
- Function as the Manager on Duty and 24/7 on call for property emergencies
- Runs point on key operational projects and programs developed with and assigned to Department Heads and/or Supervisory Teams.
- Leads: Preventative Service, Service delivery, Service recovery and guest communication / follow-up programs.
- Leads: QA, Brand Standards and Building and Preventative Maintenance and Inspection Programs. Works closely with Housekeeping, Maintenance and other operating departments to develop and implement plans and programs to optimize performance.
- Leads: Life Safety and OH&S Programs, Training and Processes for the Hotel
- Strong familiarity with banquet and F&B floor operations and plays active role in the daily operation of these areas.
- Project Management: Key safety, operational and process improvement project development and implementation.
- Plays active role in Revenue Management for the property
- Plays active role in the Human Resources function for the property, including but not limited to: recruitment, engagement, retention and performance evaluations.
- Plays active role in Sales, Client Relations and other key sales functions as needed.
- Plays active role in Capital and key development planning and initiatives for the property.
- Plays active role in Budgeting, Budget Planning, Sales Reporting, Month-End Reporting and maintains accurate reports and records of guest, client and account productivity.
- Plays active role in procurement, quoting / purchase ordering review, submission and approval process for the property.
- Plays active role in labour relations for the property.
- Builds Ownership confidence through proactive communication, setting and managing expectations and delivering solid business results.
- All Other duties as assigned by the General Manager or Company Ownership.
- Job Types: Full-time, Permanent
SKILLS, ABILITIES AND QUALIFICATIONS:
- Able to work as a team player
- Highly organized and time efficient
- Related experience with Front Desk operations an asset
- High proficiency in operation of computers
- Able to handle difficult situations, accommodate special requests
- Professional in appearance and demeanor
- Excellent communication skills
- Able to maintain a flexible work schedule, including evenings and weekends & holidays
- Able to work effectively in a fast paced environment with mínimal supervision
- Criminal Background Required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**Job Types**: Full-time, Permanent
**Salary**: From $55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Every Weekend
- Weekends as needed
Work Location: In person
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